Patient Liaison Officer

6 days ago


Kota Damansara Selangor, Malaysia Sunway Medical Centre Damansara Full time $45,000 - $75,000 per year
Key Responsibilities
  • Serve as the main point-of-contact for patients and families, providing guidance and support from admission to discharge.
  • Assist with patient enquiries, service navigation, and coordination with clinical and non-clinical departments.
  • Support international patients with logistics, appointments, and necessary documentation.
  • Monitor patient satisfaction levels and collaborate with departments to drive improvements.
  • Maintain accurate records, reports, and correspondence related to patient experience activities.
  • Assist with appointment booking, coordination, and follow-up, ensuring timely and accurate scheduling.
Requirements
  • Minimum Diploma in Nursing, Healthcare, Hospitality, or related field.
  • At least 1–2 years of experience in customer service, healthcare operations, or patient engagement.
  • Strong communication skills with a compassionate and professional demeanour.
  • Ability to multitask, coordinate effectively, and remain calm under pressure.
  • Proficiency in English; additional language(s) is an added advantage.
  • Pleasant personality with a genuine passion for helping people


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