Front Office Supervisor

2 hours ago

Damansara Selangor, Malaysia Mana-Mana Suites & Hotels Full time 30,000 - 60,000 per year

As a Front Office Supervisor, you will play a key role in overseeing the daily operations of the front desk and ensuring a seamless guest experience. Your primary responsibility is to supervise and support the front office team, maintain high service standards, and assist in

resolving guest inquiries or issues. Also play a vital role in maintaining the smooth operation of the front desk and ensuring guest satisfaction. This role requires supervisory skills, attention to detail, and the ability to handle various tasks in a fast-paced hotel environment while providing excellent service.

Duties and Responsibilities:

  • Ensure personal grooming as per company's standard.
  • Ensure awareness of daily arrival and departures, room inventory and block
  • maintenance room.
  • Ensure all pre-arrival VIP/LTR room cleanliness is in-par and check thoroughly.
  • Ensure the front office team warmly welcome arriving guests, addressing them courteously and professionally.
  • Pre-block rooms for all arrivals, with considerations of the estimated time of arrivals, preferences/request and stay history.
  • Constantly strive for guest comments and satisfaction.
  • Handle guest complaints or concerns – aiming for prompt and satisfactory resolutions.
  • Maintain a professional and welcoming atmosphere at reception.
  • Assist with room reservations, ensuring accuracy in booking information.
  • Monitor and ensure accuracy billing and payment collection process.
  • Assist in training and mentoring front office attendants to improve their skills and knowledge.
  • Assist and submitted on time in staff scheduling, inventory ordering and petty cash claim.
  • Liaison with Business Development team in handling of key handover, new unit and/or unit termination.
  • Ensure compliance with all relevant hotel policies, procedures and regulations.
  • Constantly strive to improve operations or ideas of enhancing operations to increase efficiency.
  • Familiarized with the operation of Reception, Customer Services and Housekeeping.
  • Ensure all guest information is correct and updated to PMS.
  • Strictly adhere and follow all company and Front Office standard operating procedures.Employee's Handbook and promote the spirit of teamwork whenever and wherever possible.

Requirements:

  • To emphasize on good personal behaviour as per guidelines laid down in the
  • Minimum 2 years' experience as a front office attendant.
  • Ability to handle multiple tasks simultaneously in a fast-paced environment.
  • Friendly, people oriented with good communication skills.
  • Ability to make decisions with only general policies and procedures available for guidance.
  • Flexible and open-minded for new and/or alternative solutions.
  • Well organized and cautious about details with ability to work on own initiative.
  • Willingness to work flexible shifts, including nights, weekends and holidays.

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