Chief Steward

2 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia Shangri-La Group Full time 40,000 - 80,000 per year

Shangri-La, Kuala Lumpur
Find your Shangri-La in Shangri-La
At Shangri-La Group, joy is more than a feeling – it is a way of life. Since 1971, our people have brought the care and human touch of Asian hospitality across the globe, creating heartfelt connections and unforgettable experiences.

We believe joy is personal yet universal, found in every smile, every moment shared, and every experience elevated through our Asian art of hosting. Guided by our values and culture, we invite you to discover your purpose, grow with us, and find your Shangri-La in Shangri-La.

Shangri-La Kuala Lumpur is perfectly situated in the heart of the city, to explore and discover well-known attractions and activities that Kuala Lumpur has to offer.

As a premier deluxe hotel with a proud tradition in providing gracious Malaysian hospitality to the world, we are inviting dynamic individuals to join one of the region's most exclusive city hotel.

We are in search of energetic, vibrant and multi-skilled individuals who are able to meet the ever-changing challenges and contribute towards the success of the hotel.

It takes a very special kind of person to work at Shangri-La. Someone with an eye for detail and the skills to perform. Someone with an attitude to deliver and a passion to delight.

Responsibilities

  • Lead and supervise all stewarding operations, ensuring cleanliness, sanitation, and hygiene standards across kitchens, outlets, and back-of-house areas.
  • Oversee the cleaning, storage, maintenance, and proper handling of operating equipment, chemicals, and waste disposal.
  • Implement and monitor breakage/loss controls, safety procedures, and pest control measures.
  • Ensure adequate supply of clean, sanitized equipment and support banquet, kitchen, and service operations.
  • Monitor staff grooming, scheduling, attendance, and performance standards.
  • Plan and conduct regular staff training on hygiene, safety, and proper handling of equipment.
  • Manage stewarding-related inventories, including HEOS checks, stock controls, and par levels.
  • Collaborate with F&B, Purchasing, Cost Control, and HR to support operations effectively.

Requirements

  • Diploma or Certificate in Hotel Management, Hospitality, or any related field.
  • Minimum 5 years of stewarding operations experience, with at least 2 years in a supervisory/managerial role.
  • Strong leadership, organizational, and communication skills.
  • Knowledge of cleaning procedures, sanitation, food safety, and HACCP standards.
  • Computer literate with ability to maintain reports, rosters, and inventories.
  • Hands-on leader with ability to motivate and train teams.
  • Flexible to work shifts, weekends, and public holidays.


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