Customer Service Representatives

7 days ago


Subang Jaya Selangor, Malaysia SF Global Express (M) Sdn Bhd Full time

Job Responsibilities:To perform inbound / outbound calls / emails / live chat on customer enquiries in English, Mandarin and Bahasa Malaysia.To advise customers on the export / import requirements to the respective destination.To escalate any shipments that require special handling.To be able to articulate issues / request that is brought up by the customer.To update status of issues on CRM.To do other tasks as advised by Management.To solve backend issuesJob Requirements:Minimum SPM in any studies.Possess a minimum of 1 years working experiences in the related field.Experience in using CRM module.Great interpersonal and negotiation skills.Proficiency in MS Office.Typing Speed > 50 WPM.Fluent in English and Mandarin languages.Fresh graduates are encouraged to apply.Willing to work on shift working hours.



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