Branch Manager

6 days ago


Rawang, Selangor, Malaysia GD EXPRESS SDN BHD Full time 60,000 - 120,000 per year

Role Overview:

The Branch Manager is responsible for overseeing day-to-day operations, customer accounts and contract terms, financial measures and KPIs and branch staff encompassing employees and contract delivery drivers.

Available location : Rawang and Melawati

Key Responsibilities:

  • Deploys continuous improvement efforts to drive productivity, reduce operating costs, streamline work processes, and work collaboratively with others to provide seamless quality customer service to achieve strategic business initiatives.
  • Manages full employee and contract driver life cycle from recruitment to resignation, including adherence to company policies, customer requirements, and applicable laws.
  • Identify and secure new customers to support rapid business expansion.
  • Oversee resource allocation including personnel, equipment and facilities to ensure optimal utilization
  • To perform any other sales activities or project as assigned by the superior.
  • Monitor and track key performance indicators (KPIs) such as on-time deliveries, delivery accuracy, customer satisfaction, and operational costs. Take corrective actions to address any performance issues
  • Ensure branch and staff safety, manage security tools, and maintain cleanliness and appurtenance.
  • Collaborate with other departments, submit timely reports, and manage staff supplies.
  • Overseeing and managing the activities of the hired agent and the services of GDEX point-of-presence (POP) within the designated branch.

Requirements/Skills:

  • Degree in any related field.
  • Possess own transport and willing to travel as required.
  • Experience in the logistics, courier, transportation, or express delivery industry.
  • Solid understanding of branch operations, including pickup, delivery, routing, and line-haul flow.
  • Minimum 2 years of experience in sales and people management, with a proven track record in branch management or a similar leadership role.
  • Aggressive self-starter who can work independently with minimal supervision.
  • Capable of working effectively under pressure.
  • Strong leadership abilities with demonstrated capability to lead, motivate, and develop a high-performing team.
  • Excellent interpersonal and customer service skills.
  • Proficient in financial management, operational planning, and problem solving.
  • Ability to manage multiple tasks with precision and efficiency.

Job Types: Full-time, Permanent

Pay: RM3, RM5,000.00 per month

Benefits:

  • Health insurance
  • Parental leave
  • Professional development

Experience:

  • Logistics: 2 years (Required)

Location:

  • Rawang (Preferred)

Willingness to travel:

  • 25% (Preferred)

Work Location: In person


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