Customer Service

6 days ago

Shah Alam, Selangor, Malaysia Artemis Solutions Recruitment Agency Full time

Our Client is founded in 1977, initially focused on serving local and Oil & Gas industries on Peninsular Malaysia's east coast. The company diversified its activities nationwide, encompassing mechanical engineering, truck body building, construction, motor repairs, spare parts, insurance brokerage, housing development, freight forwarding and trading. This diversification aligns with Malaysia's Vision 2020, leading to significant growth and positioning the company as a comprehensive service provider. They are committed to expanding its facilities and resources to meet future demands and continue its progress.

Position: Customer Service Officer/ Executive

Location: Setia Alam, Shah Alam

Responsibilities:

  • Handle customer inquiries related to shipment, bookings and documentation.
  • Provide timely updates on shipment status and resolve service issue.
  • Coordinate with operations, and declaration teams to ensure smooth delivery.
  • Prepare quotations, invoices, and shipping instructions.
  • Build and maintain strong relationships with clients.
  • Assist in job creation and date entry into internal system.

Requirements:

  • Minimum SPM or Professional Certificate in any field .
  • 1-2 years experience in logistics field.
  • Excellent communication skills in English, Mandarin and BM.
  • Strong problem-solving and interpersonal abilities.
  • Able to multitask and work in a fast-paced environment.
  • Computer literate ( Microsoft Office , Email & CRM system )
  • Able to work independently and meet tight deadlines

Remuneration packages:

Basic: RM 3500 (Depend on experience)

EPF, SOCSO, EIS

Benefit:

Allowance: RM200-RM300 (negotiable, depending on experience and candidate profile)

Performance based bonus.

Working Days: Monday - Friday, Saturday- alternate

Working Hours: Mon to Fri: 8.30am-6pm; Saturday: 8.30am to 12.30pm

Job Type: Full-time

Pay: From RM3,500.00 per month

Benefits:

  • Health insurance
  • Meal allowance
  • Meal provided

Experience:

  • Freight Forwarding: 1 year (Preferred)

Work Location: In person

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