Customer Service On-The-Phone TRX

5 days ago

Kuala Lumpur, Kuala Lumpur, Malaysia Intellatutor Full time 24,000 - 51,816 per year

We're Hiring: Customer Service Representative (Kuala Lumpur)

Location: Kuala Lumpur, Malaysia

Employment Type: Full-time

Start Date: Immediate / As soon as possible

About the Role

We're looking for an experienced and reliable Customer Service Representative to join our team. The ideal candidate is a strong communicator with perfect English, great attention to detail, and a natural ability to handle customers with care and professionalism.

You'll be responsible for answering phone calls, responding to text messages, assisting clients with inquiries, and providing accurate feedback after checking client information in our system. This role requires someone who can manage multiple tasks efficiently, resolve conflicts calmly, and represent our company with a positive, helpful attitude. Working on American Time Zone.

Key Responsibilities

  • Answer customer phone calls and respond to messages promptly and professionally.
  • Look up and verify client information in the system to provide accurate updates and assistance.
  • Handle inquiries, complaints, and requests with patience, empathy, and clarity.
  • Provide timely feedback and ensure customers receive excellent service at every interaction.
  • Assist in conflict resolution and escalate issues when necessary.
  • Maintain detailed records of customer interactions and outcomes.
  • Collaborate with other departments to ensure smooth service delivery.

Requirements

Excellent command of English — both spoken and written (clear, professional, and confident communication is a must).

Strong customer service experience — minimum 2–3 years in a similar role preferred.

Proficient computer skills — comfortable using CRM systems, messaging platforms, and Microsoft/Google apps.

Calm under pressure, with excellent problem-solving and conflict-resolution skills.

Highly organized, punctual, and dependable.

Positive attitude, friendly personality, and strong attention to detail.

Why Join Us

  • Join a professional and supportive team that values great communication and initiative.
  • Competitive salary and performance-based incentives.
  • Opportunities for growth and advancement.
  • A respectful and dynamic work environment.

How to Apply:

Send your resume and a short cover letter to with the subject line:

"Customer Service Representative Application – [Your Name]"

Job Types: Full-time, Permanent

Pay: RM2, RM5,137.60 per month

Benefits:

  • Opportunities for promotion
  • Professional development

Language:

  • English (Required)

Work Location: In person

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