Customer Service Executive

1 day ago

Negeri Sembilan, Malaysia BOSTIK MALAYSIA SDN. BHD. Full time 40,000 - 60,000 per year
  • Manage customer order received, execute within the lead time by updating to customer on delivery date based on agreed price and term.
  • Receive Sample Requisition Form notice directly from customer, distributors/ agents or technical personnel
  • Issue Debit/Credit Requisition and perform general administration relating to customer service.
  • Update & maintain Price List.
  • Received customer order, process and communicating on customer's order between customers in APAC with sister company for traded product which produce in Europe through SAP system.
  • Liaise with freight forwarders and warehouse teams to ensure accurate and prompt order fulfillment.
  • Ensure related report and tracking well maintain.
  • Generate customer invoices and ensure accuracy in pricing, tax and terms.
  • Handle billing inquiries and resolve any discrepancies related to invoicing or payments.
  • Handle transporter billing
  • Ensure transporter invoices are accurate and supported with proper documentation
  • New customer account creation

Requirements:

  • Degree in supply chain or business admin with at least 3 years relevant working experiences
  • Experience in handling export logistic/ purchasing of raw material or traded goods are value added.
  • Possess on analytical skill and positive mindset for improvement on specific task assigned.
  • Ability to manage multiple tasks and respond to customer inquiries promptly.
  • Good people skills with a pleasant personality.
  • Good knowledge in Microsoft office and SAP system
  • Basic Knowledge of ISO 9001 and ISO 14001

(Only shortlisted candidates will be notified)

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