Inbound customer Service

2 days ago

Bangsar South, Malaysia SRG Asia Pacific Sdn. Bhd. Full time 24,000 - 33,600 per year

Open for Fresh Graduate:

Job Scope - As a Customer Care Consultant, you will be the first point of contact for customers, handling inbound calls related to inquiries, support, and information about products and services. You'll play a vital role in ensuring customer satisfaction by delivering prompt, accurate, and friendly assistance.

What You'll Gain

  • Hands-on experience in a professional setting
  • Paid training and mentorship from experienced team members
  • Career development opportunities and clear growth path
  • A supportive team culture and inclusive workplace

Key Responsibilities:

  • Handle inbound and outbound customer interactions via phone
  • Provide accurate, valid, and complete information using the right methods/tools.
  • Resolve customer complaints with professionalism and patience.
  • Identify and assess customers' needs to achieve satisfaction.
  • Follow communication procedures, guidelines, and policies.
  • Escalate unresolved issues to the appropriate internal teams.
  • Maintain detailed records of customer interactions and transactions.
  • Meet personal/team performance targets and KPIs.

Job Type: Full-time

Pay: RM2, RM2,800.00 per month

Benefits:

  • Flexible schedule
  • Health insurance
  • Opportunities for promotion
  • Parental leave
  • Professional development
  • Vision insurance

Education:

  • Diploma/Advanced Diploma (Preferred)

Language:

  • Mandarin (Preferred)
  • Bahasa (Preferred)

Work Location: In person

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