Customer service
3 days ago
Job Highlights
- MNC Company & Professional Career Exposure
- Easy access to Public Transport
- Young Vibrant Working Environment
Job Description
POSITION SUMMARY: The Customer Care Consultant (CCC) role is to resolve customer complaints via phone. The CCC is required to greet customers warmly and ascertain the problem or reason for calling. The CCC also needed to assist customers with their inquiries.
DUTIES AND RESPONSIBILITIES:
- Professionally Interact with customers via voice (end-to-end handling of calls) and non-voice channel (live chat transactions) as part of inbound and outbound function to provide information and assistance
- Escalated complaints or requests via Service Requests & Trouble Tickets Cross-selling of all products and services including all upgrades for products & packages
- Spin-gating attempt for customers who request to downgrade their packs Achieve productivity standards and goals while maintaining the highest level of customer service
- Undertake any other duties as and when assigned by the Management You will be accountable for meeting individual (KPIs) and team goals
REQUIREMENTS:
- SPM/Diploma/Degree
- Experience in customer service roles is desirable.
- Past working experience in contact/call center is encouraged to apply
- Good command of spoken and written English and Bahasa Malaysia
- Personality traits – Good attitude, enthusiastic, detail-oriented, responsible, trustworthy, ethical, and goal-focused
- Customer service skills – Attentiveness, empathy, patience and consistency, persuasive, immaculate telephone manners, and communication skills
- Stress tolerance and ability to work under pressure
- Able to work on public holidays, and weekends (ROTATIONAL SHIFT BASIS; 9AM - 9PM)
- Able to start immediately
Job Type: Full-time
Pay: RM2, RM3,000.00 per month
Benefits:
- Dental insurance
- Flexible schedule
- Vision insurance
Work Location: In person
-
Customer Service
2 weeks ago
Bangsar South, Malaysia Sunfert International Fertility Centre Sdn Bhd Full time**Customer Service Executive / Patient Relations Officer -** **Key Responsibilities Patient Enquiries & Frontline Service** - Serve as a **Service Ambassador** by ensuring courteous, responsive, and professional interaction with all patients. - Assist in maintaining a high standard of service etiquette and patient service protocol, as guided by the Customer...
-
Customer Service
1 day ago
Bangsar South, Malaysia Brandt International Sdn Bhd Full time**Job Brief**: This position will be part of Customer Service which handle inquiries from both Singapore sellers and buyers via various channels. The role reports directly to Team Leader Customer Service. **Responsibilities**: - Primarily act as the interface between buyer and seller via various contact channels, setting realistic expectations, resolving...
-
Customer Service
3 days ago
Bangsar South, Malaysia EPS Ventures Sdn Bhd Full time 120,000 - 180,000 per yearTo Assist the Assistant Manager / Member Service Manager with supervision and administration in the Memeber Servicecs team.To be the first point of contact for the MS staffs in assisting with queries and the first point of escalation for Members when necessary.To monitor the daily operations and service quality provided by the MS team to ensure superior...
-
Customer Service Representative
2 weeks ago
Bangsar South, Malaysia RCSI Management Full timePosition : Customer Service Representative Salary Range : RM 2,500 - RM 5,500 Location : Bangsar South, KL Working Hours: **Job Scope** - Provides exceptional services to all customers and Brand Partners who walk-in to the Experience Centre. - Utilizes a customer-centric attitude while assisting our customers on every interaction. - Understands and...
-
Customer Service Executive
2 weeks ago
Bangsar South, Malaysia MyGENO.com Full time**Position : Customer Service Representative** **Salary Range : RM 2,500 - RM 5,500** **Location : Bangsar South, KL** **Job Scope** - Provides exceptional services to all customers and Brand Partners who walk-in to the Experience Centre. - Utilizes a customer-centric attitude while assisting our customers on every interaction. - Understands and expertly...
-
Customer Service Specialist
1 week ago
Bangsar South, Malaysia Universal Serviced Offices Full time**Customer Service Specialist** for VIRTUAL OFFICE / SHARED OFFICES. Job role: **Requirements**: - Previous experience in sales and/or customer service. Min. 2 years. - Excellent face to face and phone communication skills with customers - A fluency in English, both verbal and written - Fluent in Mandarin Chinese - Ability to build and nurture...
-
Shell Customer Service
2 weeks ago
Bangsar South, Malaysia Radius GSA SDN BHD Full timeFor registration please WhatsApp 012-408 4321 **Position**: - Shell Customer Service **Location**: - Bangsar South **Working day**: - 5 Days a week **Salary**: - RM3000 **Job Brief**: A Customer Service Executive’s role will be responsible for providing quality and efficient customer service to business customers within Malaysia as the first...
-
Customer Service Representative
3 days ago
Bangsar South, Malaysia RCSI Resources Sdn Bhd Full time 20,000 - 55,000 per yearPosition : Customer Service RepresentativeSalary Range : RM 2,500 – RM 5,500Location : Bangsar South, KLJob Scope· Primarily interacts with Brand Partners via phone call, email, online chat, or in person to provide support and information on Company's products and services.· Provides exceptional services to all customers and Brand Partners who walk-in to...
-
Customer Service Executive
3 days ago
Bangsar South, Malaysia W Generation Trading Full time 30,000 - 66,000 per yearPosition : Customer Service ExecutiveSalary Range : RM 2,500 – RM 5,500Location : Bangsar South, KLWorking Hours :Job Scope· Primarily interacts with Brand Partners via phone call, email, online chat, or in person to provide support and information on Company's products and services.· Provides exceptional services to all customers and Brand Partners who...
-
Customer Service Officer
5 days ago
Bangsar South, Malaysia VST SEA INNOVATION CENTER SDN BHD Full time**I. Job Responsibilities** - Provide timely and professional support for customer inquiries related to the APP through online chat or voice channels, ensuring a responsive and empathetic customer experience. - Collaborate with internal departments to support various customer service initiatives, while collecting and reporting customer feedback and market...