Shell Customer Service

1 week ago

Bangsar South, Malaysia Radius GSA SDN BHD Full time

For registration please

WhatsApp 012-408 4321

**Position**:

- Shell Customer Service

**Location**:

- Bangsar South

**Working day**:

- 5 Days a week

**Salary**:

- RM3000

**Job Brief**:
A Customer Service Executive’s role will be responsible for providing quality and
efficient customer service to business customers within Malaysia as the first point of
as customer queries, complaints, and disputes, oversee the customer support
department’s day-to-day functions to promote customer satisfaction.

**Responsibilities**:
administrative tasks effectively and efficiently.
- Provide first-level technical support using documented procedures and

available tools.
- Escalate issues in time to resolve customer issues quickly and to their

complete satisfaction.
- Identify and provide input on unique/recurring customer problems so that

handling can be improved, or even better, the issue eliminated entirely.
- Keep our customers informed about our line of products and services, and how

best to consume them.

**Job Requirements**:
Qualifications / Requirements

field.
- Fresh graduates with the right attitude will be considered.
- Ability to converse fluently in English and Bahasa Melayu.
- Driven by customer satisfaction - always deliver outstanding customer

service.
- Strong spoken and written communicator (multilingualism will be a plus

point), friendly, energetic.
- Able to work on rotational shifts including late nights, weekends & public

holidays.
- At least 1 year(s) of working experience in the related field is required for this

position.
- Applicants must be willing to work in a preference location.

**Salary**: Up to RM3,000.00 per month

**Benefits**:

- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development

Schedule:

- Rotational shift

Supplemental pay types:

- Attendance bonus
- Performance bonus
- Yearly bonus

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