Training Specialist

10 hours ago

Petaling Jaya, Selangor, Malaysia DIGIPHOTO ENTERTAINMENT IMAGING SDN. BHD. Full time

Key Responsibilities:

Training Program Development and Delivery:

  • Regularly visit retail locations to understand the nuances, changing needs and motivations of the operations team to plan training accordingly
  • Coordinate with respective Country Manager to plan and publish monthly training Calendar
  • Operational Trainings - Develop and deliver country-specific training to address local needs including domain, technical and behavioral sessions, in-person and virtual.
  • Organizational Trainings – Plan and delivery corporate initiative linked trainings

Stakeholder Collaboration:

  • Work with Country Manager, regional HR, and partners' representatives to ensure training meets busines needs and brand expectations.
  • Trainer Development: Identify and coach a network of site-based trainers to maintain high training standards.
  • Data Management and Reporting: Track, analyse, and report training outcomes, updating training records to support decision-making and compliance.
  • Content Development: Regularly (once in three months) review the current training content benchmark with other regions, update and enrich the training contents and delivery methodology.
  • Brand Partnership: Liaise with brand partners to ensure training content aligns with their standards and continuously refine programs to meet industry trends.

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