Enterprise Platform Specialist

2 weeks ago

Petaling Jaya, Selangor, Malaysia CelcomDigi Full time 90,000 - 120,000 per year

Responsibilities

  • Serve as a subject matter expert on enterprise platforms and the service ecosystem, encompassing enterprise platforms and other CelcomDigi IT/network elements.
  • Develop recommendations for enhancing both new and existing products within the Enterprise Platforms & Ecosystems domain.
  • Oversee multiple projects, including service requests, change requests, upgrades, transformations, optimizations, business/product development, and IT/network-initiated technical initiatives, while prioritizing deliverables effectively within the enterprise service domain.
  • Provide regular updates to project teams, enterprise management, and internal/external stakeholders regarding project status, key highlights, challenges, next steps, and timelines.
  • Analyze customer feedback to identify and address top pain points within assigned enterprise platform service domains.
  • Lead or assist cross-functional teams (business, IT, network, and external partners) in managing service and technical issues within enterprise service domains.
  • Support partner/customer onboarding, network and application integration, and go-live exercises related to enterprise platform service domains.
  • Manage all partners and vendors within the enterprise platform service ecosystem, ensuring adherence to agreed performance SLAs.
  • Explore innovative solutions to align with and support CelcomDigi's business objectives and strategic goals.

Requirements

  • A minimum of 5 to 7 years of experience with a strong technical background, particularly in enterprise messaging, BSS, billing, and charging solutions.
  • In-depth knowledge of mobile network services, including data, voice, and SMS.
  • Excellent writing and editing abilities, complemented by strong presentation and public speaking skills.
  • Familiarity with and experience in Agile methodologies will be an added advantage.

Next Steps

Thank you for taking the first step towards joining our team at CelcomDigi After submitting your application, our Talent Acquisition team will review your CV and reach out to shortlisted candidates to guide you through the next steps, including a pre-screening conversation, interviews and or assessments.

At CelcomDigi, we aspire to be Malaysia's leading telco-tech company — the nation's digital growth engine — powering transformation through 5G, AI, and innovation that impacts over 20 million customers. Here, your role goes beyond work. It's about enabling businesses to thrive, connecting communities, and advancing society, as we build a brand rooted in trust, reliability and customer excellence. Aligned with our employer value proposition,
Grow with Purpose. Build with Trust
, you'll have the opportunity to innovate responsibly and create digital solutions that truly make a difference. If you're driven, future focused, and ready to be part of something bigger, we want you on our team.

Let's advance and inspire Malaysia together #WeAreCelcomDigi

Follow CelcomDigi on LinkedIn and vote for us as Malaysia's Most Preferred Employer at the GRADUAN Brand Awards.

CelcomDigi is an equal opportunity employer, and committed to promote employment practices that are transparent, objective and fair.

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