Admin Assistant Customer Service

2 days ago

Kepong, Malaysia YL Central Services Sdn Bhd Full time 23,040 - 46,080 per year

Location: Taman Perindustrian Tago, Persiaran Industri Sri Damansara, 52200 Kuala Lumpur

Are you someone who enjoys helping people and solving problems? We're looking for a Customer Service Admin Assistant to join our growing team. In this role, you'll handle customer enquiries, support daily operations, and ensure every customer has a great experience with us.

Jobscope:

  • Attend to customer calls, messages, and emails — handle orders, enquiries, and complaints professionally.
  • Record and update customer details accurately in the system.
  • Follow up with customers to ensure issues or orders are resolved smoothly.
  • Work closely with internal teams to solve problems and provide timely updates.
  • Prepare simple reports and assist with admin or support tasks when needed.
  • Build and maintain good relationships with customers and colleagues.

Requirement:

  • Minimum 1 year of experience in customer service — fresh grads are welcome too
  • Good communication skills in Bahasa Malaysia and English.
  • Organized, detail-oriented and able to multitask.
  • Proficient in Microsoft Excel, Word and PowerPoint.
  • Responsible, trustworthy, and able to handle confidential information.
  • Can start work immediately is a plus

Job Types: Full-time, Permanent, Fresh graduate

Pay: From RM1,900.00 per month

Benefits:

  • Dental insurance
  • Free parking
  • Health insurance
  • Maternity leave
  • Opportunities for promotion
  • Professional development
  • Vision insurance

Application Question(s):

  • Please state your date availability to join in / notice period.
  • Please state your expected salary.
  • Please state your current age.
  • Have you read and understand our location and job description before proceed to apply this position? (Yes / No)

Education:

  • STM/STPM (Required)

Experience:

  • Customer service: 1 year (Preferred)
  • Microsoft Excel: 1 year (Preferred)
  • Complaint handling: 1 year (Preferred)
  • Administrative: 1 year (Preferred)

Language:

  • English (Required)
  • Bahasa Melayu (Preferred)
  • Mandarin (Preferred)

Work Location: In person

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