Business & Performance Manager

3 days ago

Kuala Lumpur, Kuala Lumpur, Malaysia Talent Recruit Full time


About the Role

We are representing one of our clients who is - setting up a Shared Services Centre (SSC) in Kuala Lumpur and looking for an experienced Business & Performance Manager to lead performance management, service delivery monitoring, and continuous improvement initiatives.

Responsibilities
  • Develop and monitor SSC KPIs and performance reports.
  • Analyze variances and drive corrective actions to improve service delivery.
  • Manage Service Level Agreements (SLAs) and ensure accurate service chargebacks.
  • Support SSC budgeting, forecasting, and P&L variance analysis.
  • Ensure compliance with internal controls and regulatory standards.
  • Lead continuous improvement initiatives and process enhancements.
  • Manage internal customer relationships and ensure SSC services meet business requirements.
  • Oversee team recruitment, training, and performance development.
  • Support ERP system upgrades and operational projects.
Requirements
  • Postgraduate Diploma or equivalent experience in senior performance management roles.
  • Minimum 5 years experience in controlling, performance management, or business analysis.
  • SSC or BPO experience managing performance and reporting.
  • Proficiency in ERP systems (IFS preferred) and MS Office.
  • Strong skills in data analysis, reporting, and process improvement.
  • Leadership experience in managing teams and working with senior stakeholders.
  • Ability to manage projects and lead operational changes.
Additional Information
  • This role involves being actively involved in the initial SSC setup phase, including recruitment, policy development, team structuring, and possible travel
Benefits

Base Salary + 13th Month Bonus + Performance Bonus

Insurance - Self + Spouse & Children

Interested candidates are encouraged to submit their updated resume, highlighting relevant PTP and SSC/BPO experience or email to Only Shortlisted Candidates Will Be Notified


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