IT Asset Management Specialist

Kuala Lumpur, Malaysia
About Horizontal:
Established since 2003 in the US, Horizontal solves complex challenges across two distinct businesses: Horizontal Digital and Horizontal Talent. We are consistently recognized for being a top workplace and one of the fastest growing private companies. Horizontal Talent specializes in staffing for IT, Digital & Creative and Business & Strategy markets. We have global offices in US, UAE, India, Malaysia and Australia.

About the role
: The
End User Services (EUS)
organization is responsible for delivering productivity, collaboration, and intelligence services across a global workforce—primarily built around the Microsoft 365 ecosystem.

This role is critical to ensuring that both software and hardware services are delivered reliably and efficiently through the effective lifecycle management of all associated assets. These include user devices (laptops, monitors, smartphones, printers), office telecom and meeting room equipment, and the associated software and licensing infrastructure.

We are seeking an experienced
IT Asset Management Specialist
to establish and lead the
Hardware & Software Asset Management Services (HSAMS) function
. This role involves full ownership of the asset lifecycle, from planning and procurement through provisioning, support, and eventual decommissioning—ensuring alignment with enterprise IT policies, compliance frameworks, and service excellence standards.

Responsibilities

• Design, implement, and continuously improve the Asset Lifecycle Management (ALM) framework covering hardware and software, ensuring alignment with organizational policies and standards.
• Oversee Hardware Management Services to ensure seamless operation and lifecycle reliability of end-user devices and peripheral equipment.
• Lead Software Asset Management (SAM) processes, including license tracking, compliance management, renewals, and optimization.
• Develop and maintain strong vendor partnerships, including contract negotiation, performance monitoring, and cost-effective procurement strategies.
• Collaborate with internal product owners and technical teams to align asset and license planning with organizational needs and forecasts.
• Establish clear budgeting and planning tools, metrics, and dashboards for asset visibility and financial accountability.
• Ensure asset management processes and practices are fully integrated into IT service management tools such as ServiceNow.
• Support audits, compliance assessments, and reporting requirements related to hardware and software assets.

Requirement

• 8–10 years of proven experience in IT Asset Management or a related field, ideally in a global enterprise environment.
• Strong expertise in software license management, hardware lifecycle processes, and vendor relationship management.
• Familiarity with industry best practices for ALM and SAM, including risk management, regulatory compliance, and cost control.
• Hands-on experience with ITSM tools such as ServiceNow, and experience implementing asset management modules.
• Solid understanding of procurement processes, inventory management, and configuration tracking.
• Excellent stakeholder management and communication skills, with the ability to influence and collaborate across teams and regions.
• Strong project management and process design skills.

Preferred Qualifications

• PMP (Project Management Professional)
• ITIL v3/v4 Certification
• ITSM Foundation or equivalent

The above description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.