Senior Executive Key Account Management

2 weeks ago

Kuala Lumpur, Kuala Lumpur, Malaysia ZALORA Group Full time 120,000 - 150,000 per year

The Platform Services team at ZALORA is young, highly dynamic and energetic. The aim of the Platform Services team is to provide ZALORA's strategic brand partners with tailored solutions that will help our partners to grow their business, ranging from fulfillment to marketing, to digital eProduction and data analytics. Think of us as intrapreneurs within ZALORA. The team is constantly on the lookout for new business opportunities to drive ZALORA to be the No.1 fashion e-commerce platform in Southeast Asia.

As the Platform Services vertical of ZALORA's business grows, we are looking for a 1SS key account senior executive. In this role you will be involved in develop, monitor and assigned portfolio brands in 1SS.

This is a dynamic role in a fast-paced and growing business where you will work closely with some top international brands and get extensive regional and cross-functional exposure. If you want to be part of building the premier e-commerce destination in one of the world's most dynamic markets join us

Responsibilities:

  • Engaging and building healthy relationships with assigned portfolio brand to enhance the partnership between Zalora and brand
  • Resolve any issues and problems faced by brand and deal with complaints to maintain trust
  • Interact with stakeholders of different teams to ensure brand receive adequate support so that 1SS experience to be maintained at all time
  • Monitor and grow the performance of the onboarded brands to archive sale target, e.g. cross sell VAS, open up new channel to maximize sales
  • Constantly be prepared to learn new skill sets and be at the forefront of e-commerce; knowledge development, and coach brand to adopt new tools and features to drive customer engagement and retention
  • Lead and support end-to-end projects from planning to completion, managing small to medium project with cross-functional teams, e.g. 1SS experience improvement project, expansion and new service project initiated by brands
  • Ensure healthy level of inventory in the warehouse to support daily sales or during campaign, e.g. monitoring inbound plan/schedule, exercise non-moving old stock

Requirements:

  • Bachelor's degree is a minimum, higher qualification preferred
  • 3-5 years of working experience in the field of Key Account Management, Project Management, E commerce, Consulting, SaaS / PaaS
  • Experience in managing a wide array of stakeholders and driving successful projects is a must
  • Nimble, agile, able to nurture relationships and to handle the job effectively
  • Diligent, organized and methodological with excellent communication
  • Strong Microsoft Office skills (Excel, Word, and PowerPoint),
  • Number-oriented person, skilled in working with data tools
  • Interest in driving business improvements through analysis and data-driven decision making

The ideal candidate should display remarkable hunger, drive, and an ability to learn on the job. Interest in building strong foundations with a hands-on attitude to get things done and meet short deadlines. Excellent multi-tasking and strong communication skills to coordinate between departments, especially in simplifying and explaining complex concepts. Very good attention to details and comfort with managing quality. Willing to work in a fast-paced constantly changing and collaborative environment

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