Key Account Manager

Our Journey
ShopBack began in 2014 as a late-night spark of inspiration between Henry and Joel — not just to build a Cashback platform, but to reimagine how brands and consumers connect. As former advertisers, they understood the limitations of traditional marketing, and saw an opportunity to deliver more value on both sides. That idea quickly turned into action, and the first prototype was built over a weekend with the other co-founders. Today, ShopBack serves over 50 million users across 13 markets, partners with 20,000+ merchants, and powers over half a million transactions daily. We're building The World's Most Rewarding Way to Shop — and looking for bold, driven individuals to join us.

As a Key Account Manager, you will be responsible for growing ShopBack's valued merchants, and delivering unrivaled value and service to them.

The role is based in Malaysia, and will manage a portfolio of Singapore merchants.
Your Adventure Ahead

• Deliver key value proposition to merchants, driving demand for adoption of best practices
• To coordinate across internal teams, including marketing, business development and operations team in order to achieve merchant's expectation and maximize performance
• Identify feedback, trends and motivations from merchant engagements to develop our internal best practices
• Conduct periodic performance reviews with merchants to ensure high campaign participation and optimization of commercial outcome
• Strategically grow merchant revenue with a consultative mix of channels, methods and being able to turn raw data into actionable insights
• Owning a strong pipeline of retention and consistent delivery of merchant success and milestones
• Foster and grow merchant relationships through consistent engagement and ensuring a high quality of service level through a customer centric approach

Essentials To Succeed- Minimum 3+ years of experience in key account management, preferably with F&B, Fashion, Home & Lifestyle groups and chains
- Data driven with strong analytical and problem-solving skills. Ability to identify trends, extract insights, and correlations in data
- Exhibit strong awareness of consumer trends in e-commerce with an ability to ideate and execute campaigns to drive growth for the business
- Solution selling: Account growth. Always be looking for new ways to develop, grow and broaden the relationship with the clients.
- Able to think out of the box in conceptualizing ideas for merchant acquisition and management – creativity and logical thinking would be key
- Must be comfortable with C-level negotiations and have relationships with top decision makers.
Open to travelling (- Demonstrated use of AI tools (e.g. ChatGPT, Cursor) to develop new or improve workflows, enhance productivity, and drive efficiency at scale.
ShopBackers' DNA
Grit -
We tackle all challenges head-on, working together to solve problems and achieve success.

Hunger
- We value hard work, and having relentless drive.

Speed -
We move fast and have a bias for action, all to deliver maximum impact.

Impact -
We focus on results, always aiming for the best possible outcomes and timelines.

Growth -
We embrace a growth mindset, constantly striving to learn, improve, and excel in our roles.

Exclusively for ShopBackers
Career progression paths
and opportunities to take on greater challenges that help you realise your ambitions.

Be part of a winning team
on a journey to global scale.

Competitive compensation
based on your performance.

Candid, open, and collaborative culture
where feedback is valued, for everyone to grow and improve every day.

Work-From-Anywhere benefit
to enable you to thrive personally and professionally.

ShopBack is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, sexual orientation, national origin, age, disability, genetic information, veteran status, or any other protected status under applicable laws. Join our team and help us make a difference
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.