Campaign Ops and Retention – Inhouse Telesales Team Manager

2 days ago

Klang, Selangor, Malaysia Maxis Full time 60,000 - 120,000 per year

Are you ready to get ahead in your career?

  • We want to empower you to turn your ambitions into achievements.
  • We thrive in inclusiveness, diversity and embrace close collaborations for you to create impact for yourself and others.
  • Together, we aim to bring the best of technology to help people, businesses and the nation to be ahead in a changing world.
  • To realise our vision to become Malaysia's leading converged solutions company, we are looking for a new talent to innovate and grow with us in a culture that values commitment, performance and possibilities.

Why does this job exist and why is it critical?

  • Lead, coach, and develop Telesales team to achieve individual and team sales targets. Introduce new ways of working that lead to incremental sales.
  • Conduct sales training and provide ongoing feedback on sales techniques, product knowledge, soft skills, and unmatched customer experience that can change agents' mindset.
  • Determine right-sizing of staff with clear requirements. Conduct interviews, hire and train new employees, or oversee those personnel processes to retain talent among the team and manage agent productivity.
  • Be a sales ambassador of Telesales team while maintaining high quality assurance through random call samplings to ensure that the sales quality is as per the team's culture and achieve zero non-compliance.
  • Establish and implement departmental policies, goals, objectives, and procedures, in line with the company's vision and process improvement projects. Simplify processes that improves customers' buying journey and agents' daily tasks.

What's next?

  • Once you've applied online, our team will carefully review your application. Due to a high volume of applications, we appreciate your patience to allow for a fair and timely review process.
  • Should you be shortlisted for the role, we will send you an invitation via email for a digital interview. You can also check on your application status by logging into your candidate account.

Maxis values diverse voices & people. We hire and reward our employees based on capability & performance — regardless of ethnicity, gender, age, education, religion, nationality or physical ability.

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