Customer Relations Executive
2 days ago
Company Description
SISMA Auto is an authorized dealer for BYD with Sales Showcase in PJ33,IPC Mutiara Damansara and Flagship BYD 3S Centre in Glenmarie. BYD SISMA Auto Glenmarie is the largest BYD 3S centre in Malaysia.
Role Description
This is a full-time on-site role for a Customer Relations Executive, located in Shah Alam. The role includes managing customer relationships, resolving customer queries or complaints promptly, ensuring high standards of customer satisfaction, and engaging with clients to create a positive experience. Additional responsibilities include assisting with customer service initiatives, maintaining accurate records of interactions, and collaborating with internal departments to address customer needs.
Qualifications
- Strong Interpersonal and Client Relations skills
- Proven experience with Customer Service and a track record of enhancing Customer Satisfaction
- Excellent Communication skills, including verbal and written communication
- Ability to handle challenging situations with a professional and customer-focused approach
- Attention to detail and strong organizational abilities
- Proficiency in computer skills and familiarity with CRM software is an advantage
- Diploma or bachelor's degree in Business Administration, Communications, or a related field is preferred
- Prior experience in the automotive industry is a plus
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