Community Sales Specialist

6 days ago

Kuala Lumpur, Kuala Lumpur, Malaysia Wisuno Group Full time

LANGUAGE REQUIREMENT (MUST HAVE)

To be considered for this role, candidates must be fluent in at least one of the following languages: 

  • Thai 

-

Vietnamese 

  • Mandarin 

If the candidate does not speak at least one of these languages, they will not be shortlisted. (English is required as well.) 

About the Role

Wisuno is expanding and hiring a Community Sales Specialist to support and grow our markets in Thailand, Vietnam, and China. This position combines customer support (≈30%) and community engagement (≈70%), acting as the primary voice of Wisuno across live chat, email, and social channels. 

Key Responsibilities

1. Customer & AI Support (30%)

  • Work with Compliance, Operations, and IT teams to escalate and resolve technical or account-related issues
  • Handle escalated inquiries via live chat, email, and community platforms.
  • Train and refine Wisuno's AI support tools.
  • Support clients with account, funding, MT4/MT5, and promotions.
  • Maintain accurate and consistent communication across all channels.

2. Community Engagement (70%)

  • Build and manage Wisuno communities (Telegram, Facebook, Discord, X).
  • Create engagement: discussions, polls, AMAs, educational content.
  • Promote campaigns, features, and regional promotions.
  • Deliver marketing output to the community — posts, banners, feature updates, and event announcements.
  • Monitor sentiment, engagement metrics, and community growth.
  • Moderate discussions to ensure a professional environment.

3. Cross-Team Collaboration

  • Liaise between marketing, support, and product teams.
  • Contribute to FAQs, scripts, and promotional content.
  • Participate in product and feature training.

Requirements

  • Diploma/Bachelor's in Communications, Marketing, Business, or related fields.
  • Fluent English AND at least ONE of the following: Thai, Vietnamese, or Mandarin.
  • 2+ years in customer support, community management, or social media (fintech/crypto/forex preferred).
  • Basic understanding of forex and MT4/MT5.
  • Experience with community platforms (Telegram, FB Groups, Discord).
  • Experience with CRM/support tools (Zendesk, Intercom, LiveChat).
  • Strong communication skills and professionalism.
  • Fast learner, adaptive, able to multitask.

Preferred Attributes

  • Passion for fintech and community-building.
  • Strong teamwork and collaboration skills.
  • Creative, resourceful, and proactive.
  • Analytical thinking and ability to interpret engagement data.

What We Offer

  • Competitive compensation and performance incentives.
  • Career growth opportunities across global markets.
  • Dynamic, multicultural environment.
  • Opportunity to shape the future of community engagement at Wisuno.

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