Admin & Customer Support Executive (Admin – Accounting System) (HQ-Based)

24 hours ago


Kuala Lumpur, Kuala Lumpur, Malaysia VX GARAGE SDN BHD Full time

Key Responsibilities1. Admin & Coordination

  • Update client information into CRM.
  • Request system access / credentials from IT team.
  • Follow up required documents for client onboarding.
  • Check system status, updates, bugs, and data accuracy.
  • Act as communication bridge between clients and IT team.

  • Customer Support / After-Sales

  • Assist clients in troubleshooting system issues.

  • Guide users step-by-step on system features.
  • Handle escalations calmly during system downtime or errors.
  • Ensure timely follow-up and client satisfaction.

  • App Development Coordination

  • Collect logos, images, and client details for app development.

  • Coordinate with App Development Team to track progress.
  • Share design drafts with clients for approval.
  • Ensure client satisfaction before app deployment.
  • Provide user login credentials and guides after launch.

  • Additional Support

  • Assist Business Development team with system explanations (non-technical).

  • Support preparation of documentation, SOPs, and user guides.

Requirements

  • Diploma/Degree in Business Admin, IT, or related field.
  • Good computer skills and comfortable using online systems.
  • Strong communication skills.
  • Patient, detail-oriented, proactive, and organized.
  • Experience in admin or customer support is an advantage.

Job Types: Full-time, Permanent

Pay: RM2, RM3,000.00 per month

Benefits:

  • Meal provided
  • Opportunities for promotion

Ability to commute/relocate:

  • Kuala Lumpur: Reliably commute or planning to relocate before starting work (Preferred)

Work Location: In person



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