reservation assistant

2 weeks ago


Puchong New Village, Malaysia JB FINE COFFEE SDN BHD Full time 26,000 per year

Reservation Management

  • Process room reservations through phone, email, online booking systems, and other communication channels.
  • Input and update all reservation details accurately in the Property Management System (PMS).
  • Perform daily data entry and update new reservation segments and payment methods.
  • Create and manage manual reservations from Siteminder and SynXis.
  • Create manual FIT (Free Independent Traveler) reservations received from travel agents.
  • Handle owner bookings and complimentary stay reservations received via email.
  • Update No-Show Report, Cancellation Report, and Daily Arrival Report.

Payment Handling

  • Process payment charges for reservations 7 days prior to arrival.
  • Verify and post payments received via bank transfer after confirmation.

Guest & Partner Communication

  • Attend to guest inquiries received via email and phone.
  • Handle phone call inquiries transferred from the Customer Care (CC) team.
  • Respond to travel agent requests and other stakeholder inquiries promptly and professionally.

Coordination and Communication

  • Liaise with the Front Office, Sales, Housekeeping, and Finance departments to ensure smooth guest experiences.
  • Provide accurate daily reservation reports and updates.
  • Notify relevant departments of any VIP or special requests.

Administrative Duties

  • Maintain an organized and up-to-date reservation filing system.
  • Prepare daily, weekly, and monthly reservation statistics as required.
  • Follow all company policies, procedures, and standards.

Skills and Qualifications:

· SPM or Diploma in Hospitality Management, Tourism, Business, or related field (advantage)

· Experience in front office, call centre, or customer service is a plus

· Pleasant personality

· High level of integrity and professionalism

· Able to work shifts

· Patient, polite, and guest-oriented

· Strong teamwork and reliability

Job Types: Full-time, Fresh graduate

Pay: RM2, RM2,600.00 per month

Benefits:

  • Free parking
  • Health insurance
  • Maternity leave
  • Opportunities for promotion
  • Parental leave
  • Professional development

Work Location: In person



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