Technical Support Representative
2 weeks ago
Company Description
Exorin Technologies is a Sabah-born green tech company pioneering advanced solutions to reduce carbon emissions from diesel engines. The company focuses on revitalizing diesel systems to improve fuel efficiency, extend engine life, and significantly lower harmful exhaust emissions. As a proud partner in Sabah's state green initiative, Exorin Technologies aims to create a sustainable future by reducing CO₂, black carbon, and unburned hydrocarbons emissions.
Role Description
This is a full-time, on-site role located in Kota Kinabalu for a Technical Support Representative. The Technical Support Representative will be responsible for providing technical assistance and support to customers, troubleshooting hardware and software issues, and ensuring customer satisfaction. Daily tasks include responding to customer inquiries, diagnosing technical problems, guiding customers through solutions, and documenting support activities.
Qualifications
- Technical Support, Troubleshooting, and Customer Assistance skills
- Experience with hardware and software diagnostics
- Strong verbal and written communication skills
- Ability to work independently and as part of a team
- Knowledge of green technology and diesel engines is a plus
- Bachelor's degree in Computer Science, Information Technology, or related field
- Patience and strong problem-solving abilities
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