Junior Customer Service Manager

2 hours ago

Petaling Jaya, Selangor, Malaysia FLERZ Management Consultancy Services Full time

Job Title: Sales Engineer up to 1 - 3 years experience

Level: Junior (Open to reviewing more senior profiles if identified)

Role Overview

The Customer Service Manager (Short-Cycle Business) is responsible for driving revenue through the sale of services, spare parts, and short-cycle equipment. The role focuses on fast-moving industrial products such as compressors, boilers, filters, and related components. The position requires strong sales experience, customer relationship management, and the ability to close complex deals.

Key Responsibilities

* Identify, develop, and close opportunities for services, spare parts, and short-cycle products.

* Build and expand customer relationships within assigned industries and equipment lines.

* Conduct customer visits, technical discussions, and requirements gathering.

* Prepare quotations, proposals, and commercial offers with timely follow-up.

* Manage and grow the sales pipeline with strong qualification and conversion rates.

* Collaborate with internal technical and service teams to support customer needs.

* Monitor market trends, competitor activity, and customer feedback.

* Lead sales negotiations and support contract discussions for parts and high-value equipment.

Key Experience & Skills

Mandatory:

* Minimum 3 years of industry experience selling services and spare parts, including:

○ Compressors

○ Boilers

○ Filters

* Experience as a Sales Manager for parts/components, handling 1–2 machine lines.

* Proven track record in selling high-value equipment.

* Strong experience in

○ Pipeline development

○ Stakeholder management

○ Quoting and proposal creation

○ Negotiation and closing complex deals

Desirable:

* Experience working with technical or engineering teams.

* Understanding of short-cycle business models and service sales.

* Additional language skills.

Note: Junior level

Educational Requirements

Mandatory:

* Bachelor's degree in Engineering, Business, Economics, or a related field.

Desirable:

* Sales, industrial equipment, or customer service certifications.

  • Interested? Please send your CV. Thanks

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