Customer Service

5 hours ago

Petaling Jaya, Selangor, Malaysia The Arnott's Group Full time

We're the team helping Arnott's win in Asia. Campbell Malaysia is the Asia hub for The Arnott's Group, based in Kuala Lumpur, shaping strategy and building our footprint across the region.

We're behind brands found in real kitchens and real snack drawers, from
Campbell's
and
Prego
to
Kimball
&
Cheong Chan
, plus
Swanson
,
GoodTime
, and
Nyam Nyam
. We're also part of the Arnott's family that includes icons like
Tim Tam
,
Shapes
, and
Farm Bake Cookies
.

Summary of the role:

You'll own end-to-end customer operations and logistics execution for Malaysia and multiple export markets (ASEAN, UAE, India, Hong Kong, Taiwan, Korea, Australia) ensuring smooth order-to-delivery, strong trade compliance, proactive customer communication, and delivery performance against KPIs like OTIF/ CFR.

What you'll be doing:

  • Order-to-delivery ownership: manage order processing through shipping and delivery, ensuring accuracy, speed, and great customer experience.
  • Logistics & export execution: coordinate carriers/ forwarders/ liners, routing and schedules, customs clearance, HS codes and regulatory documentation (incl. health certificates where required).
  • Performance & cost control: drive OTIF/ CFR/ order accuracy, track service metrics, manage freight and shipment expenses reporting, and support month-end alignment with Commercial/ Finance.
  • Stakeholder & team leadership: lead the team, resolve customer issues fast, and coordinate closely with Planning, vendors, 3PL, and NPD teams to ensure stock readiness and smooth launches.

Requirements:

  • Degree in Supply Chain/ Logistics/ Business (or related).
  • 7+ years in customer operations/ order management + logistics (FMCG/ commercial preferred; regional exposure a plus).
  • Strong order-to-delivery and export logistics experience, including managing forwarders/ 3PL/ carriers and solving shipment/ customs issues.
  • Solid knowledge of trade compliance & shipping documentation (customs clearance, HS code/ tariff, export/ import requirements).
  • Strong ERP + Excel skills; comfortable with KPI reporting, cost reconciliation, and audit-ready records.

Why join us?

Own a regional customer logistics engine that protects service levels and keeps our brands moving across markets.

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