Customer service
14 hours ago
Hiring for English/Malay Speaker for the client based in Ara damansara
whatsapp to book the interview session
Project : Starhub
Start date : Jan 12
- Assist customers with mobile, broadband, and TV service inquiries.
- Provide accurate information regarding billing, payments, plans, and promotions.
- Troubleshoot basic technical issues and escalate complex cases to the technical team.
- Update and maintain customer records in the CRM system.
- Follow up on unresolved issues to ensure customer satisfaction.
- Achieve service KPIs such as call handling time, quality score, and customer satisfaction.
- Work closely with team leaders to improve customer experience.
- Promote StarHub products and services when suitable (upselling or cross-selling).
Job Types: Full-time, Permanent
Pay: RM2, RM2,800.00 per month
Benefits:
- Opportunities for promotion
- Professional development
Work Location: In person
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