Customer service

14 hours ago


Petaling Jaya, Selangor, Malaysia Mango Global Full time

Hiring for English/Malay Speaker for the client based in Ara damansara

whatsapp to book the interview session

Project : Starhub

Start date : Jan 12

  • Assist customers with mobile, broadband, and TV service inquiries.
  • Provide accurate information regarding billing, payments, plans, and promotions.
  • Troubleshoot basic technical issues and escalate complex cases to the technical team.
  • Update and maintain customer records in the CRM system.
  • Follow up on unresolved issues to ensure customer satisfaction.
  • Achieve service KPIs such as call handling time, quality score, and customer satisfaction.
  • Work closely with team leaders to improve customer experience.
  • Promote StarHub products and services when suitable (upselling or cross-selling).

Job Types: Full-time, Permanent

Pay: RM2, RM2,800.00 per month

Benefits:

  • Opportunities for promotion
  • Professional development

Work Location: In person


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