Housekeeping Supervisor

2 weeks ago

Kuala Lumpur, Kuala Lumpur, Malaysia Sofitel Damansara Kuala Lumpur Full time 60,000 - 80,000 per year

Job Purpose

To supervise and coordinate the daily operations of the housekeeping department to ensure that all guest rooms, public areas, and back-of-house areas are maintained to Sofitel / Accor luxury standards. To lead, train, and monitor staff to deliver service excellence and assist in maintaining inventory, safety and guest satisfaction.

Key Responsibilities / Duties

  • Supervise and coordinate housekeeping staff (room attendants and public area attendants), ensuring they understand their duties, complete them efficiently, and maintain Sofitel / Accor service and cleanliness standards.
  • Inspect guest rooms, public areas, back-of-house, and other hotel facilities regularly for cleanliness, maintenance issues, and appearance; ensure corrective action is taken when standards are not met.
  • Oversee room readiness: check-in, check-out, occupied, vacant rooms ensure timely cleaning and preparation per reservation requirements and departmental timelines.
  • Manage inventory of housekeeping supplies, linens, amenities, and cleaning equipment; forecast needs; coordinate orders and ensure stock levels are adequate.
  • Conduct training, coaching, and mentoring of housekeeping staff in cleaning techniques, hygiene, guest service standards, safety procedures, and Sofitel / Accor operational protocols.
  • Schedule staff, assign daily duties, adjust manpower to daily occupancy and guest demands, including special requests or VIP / high‐profile guests.
  • Collaborate with other departments such as Front Office, Maintenance / Engineering, Laundry, Guest Relations, etc., to ensure smooth operations, guest satisfaction, and timely resolution of guest requests or complaints.
  • Enforce health, safety, and hygiene standards, including safe handling of chemicals, safe housekeeping practices, compliance with local regulation and internal SOPs.
  • Maintain record keeping: room status logs, inspection reports, lost-and-found, maintenance defects, staff attendance, performance issues, etc.
  • Handle guest feedback / complaints related to cleanliness or housekeeping services respond professionally, follow up, and ensure guest satisfaction.

Qualifications / Skills

  • Minimum 1-2 years of experience in a housekeeping supervisory role (or relevant in hotel housekeeping) — ideally in a 4- or 5-star / luxury hotel environment.
  • Certificate, Diploma or equivalent in Hospitality / Hotel Management an advantage.
  • Strong leadership, people management, and communication skills (both verbal and written).
  • High attention to detail, organization and time management ability.
  • Guest service orientation: ability to anticipate guest needs and exceed expectations.
  • Computer literate (familiarity with hotel Property Management System (PMS), housekeeping management tools / schedules).
  • A good understanding of safety & hygiene practices, handling of cleaning chemicals, and maintenance of standards.
  • Flexible to work in shifts, weekends and public holidays as required by operations.

Job Type: Full-time

Benefits:

  • Dental insurance
  • Health insurance
  • Maternity leave
  • Meal provided
  • Opportunities for promotion
  • Parental leave
  • Professional development

Work Location: In person

  • Housekeeping Supervisor

    23 hours ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Dorsett Kuala Lumpur Full time 2,000 - 36,000 per year

    We are looking to hire an experienced housekeeping supervisor to oversee all duties performed by our housekeeping staff. The housekeeping supervisor's responsibilities include assigning tasks to the housekeeping staff, identifying and reporting cases of tardiness, and monitoring cleaning supplies. You should also inform management of any equipment or...

  • Housekeeping Supervisor

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia W Kuala Lumpur Full time 30,000 - 60,000 per year

    Company DescriptionW Kuala Lumpur is revolutionizing the local hotel scene, set against the dynamic backdrop of Malaysia's capital. With roots in Kuala Lumpur's evolution from a mining town to a bustling metropolis, the hotel embraces its vibrant present. W Kuala Lumpur offers a blend of modern luxury and local culture, creating a unique experience for...

  • Housekeeping Supervisor

    22 hours ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Hyatt House Full time 30,000 - 40,000 per year

    Organization- Hyatt House Kuala LumpurSummaryThe Hyatt House Experience. Hyatt Hotels have long been known for going beyond simple accommodations to create rewarding experiences for their guests. Through dramatic design, innovative cuisine and attentive service, Hyatt approaches the hotel stay as an opportunity to inspire. Hyatt House is designed to give...

  • Housekeeping Supervisor

    23 hours ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Plenitude Hotel Management Sdn Bhd Full time 40,000 - 60,000 per year

    JOB SUMMARYHousekeeping Supervisor is responsible for overseeing daily housekeeping operations, ensuring that guest rooms, public areas, and back-of-house spaces meet the hotel's cleanliness and hygiene standards. This role involves supervising housekeeping staff, conducting inspections, and coordinating with other hotel departments to provide high-quality...

  • Housekeeping Supervisor

    23 hours ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Sofitel Damansara Kuala Lumpur Full time 40,000 - 60,000 per year

    Job Summary:The Housekeeping Supervisor (Rooms) is responsible for supervising and coordinating the activities of Room Attendants to ensure that guest rooms and public areas meet the hotel's high standards of cleanliness, presentation, and service excellence.Key Responsibilities:Supervise and inspect guest rooms, corridors, and service areas to ensure...

  • Housekeeping Supervisor

    23 hours ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Plenitude Gateway Sdn Bhd Full time 24,000 - 42,000 per year

    Housekeeping Supervisor is responsible for overseeing daily housekeeping operations, ensuring that guest rooms, public areas, and back-of-house spaces meet the hotel's cleanliness and hygiene standards. This role involves supervising housekeeping staff, conducting inspections, and coordinating with other hotel departments to provide high-quality guest...

  • Housekeeping Supervisor

    22 hours ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Kaite Property Management Sdn Bhd Full time 36,000 - 42,000 per year

    Join us at KAITE Property Management, a wholly owned subsidiary of Berjaya and one of Kuala Lumpur's fastest-growing hospitality companies. We specialize in managing premium short-stay homes in the heart of the city, delivering exceptional comfort, seamless stays and memorable guest experiences.We are looking for a dedicated Housekeeping Supervisor to...

  • Assistant Housekeeper

    24 hours ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Hotel Grand Continental Kuala Lumpur Full time 50,400 per year

    The Assistant Housekeeper will assist the Executive Housekeeper to manage and coordinate the daily operations of the Housekeeping Department and supervise the performance of housekeeping attendants, laundry attendants, public area cleaners, linen attendants, gym and pool attendants and floor supervisors. Also participates in and enforces quality assurance...

  • Housekeeping Supervisor

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Mulia Property Deveploment Sdn Bhd Full time 24,000 - 60,000 per year

    Job Responsibilities:-Provide training to housekeeping attendants on cleaning and maintenance procedures.Supervise staff on a daily basis to ensure efficient operations.Conduct inspections of office spaces and common areas, such as stairways and lounges, to maintain cleanliness standards.Delegate housekeeping tasks to staff and review their work to ensure it...

  • Housekeeping Supervisor

    23 hours ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Sofitel Damansara Kuala Lumpur Full time 30,000 - 60,000 per year

    Job Summary:The Housekeeping Supervisor (Public Area) is responsible for overseeing the cleanliness, maintenance, and presentation of all public areas within the hotel. This role ensures that the hotel's high standards of hygiene and appearance are consistently maintained to create a luxurious and welcoming environment for guests and visitors.Key...