Collections Specialist

1 week ago

Penang, Malaysia Collabera Full time

About the Role

We're hiring a Collections Specialist to ensure timely payments from our customers. In this role, you'll be both a customer advocate and a financial steward—engaging with customers to renew their contracts, addressing billing issues, and securing on-time payments.

You'll work closely with Sales, Customer Success, and Finance to keep customers happy, contracts up to date, and cash flowing.

What You'll Be Doing

  • Monitor accounts receivable (aging reports) and follow up with customers on outstanding invoices or payment issues to facilitate quick resolutions.
  • Pursue customer collections on a daily basis with a strong focus on delivering excellent customer service.
  • Take proactive steps to resolve customer cases in a timely manner.
  • Continuously improve our collections playbook—refining email templates, recommending policy changes, and enhancing the customer experience while reducing DSO.
  • Collaborate with Account Executives and Customer Success Managers on account strategies, and with Finance on invoicing and payment processing.
  • Manage a portfolio of customer renewals—send timely renewal notices, negotiate contract terms and pricing, and secure renewals before expiration.

About You

  • Exceptional interpersonal skills with the ability to build strong customer relationships.
  • Outstanding written and verbal communication skills—capable of negotiating pricing and handling sensitive billing conversations with a friendly, solutions-oriented approach.
  • Strong time management and organizational abilities to handle a high volume of accounts effectively.
  • Fluent in English.

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