Collection Specialist

6 hours ago


Penang, Malaysia EPS Consultants Full time

Collection Specialist (12-Month Contract)

Location: Penang

Working Hour 2:00 PM – 11:00 PM

Work Mode: Hybrid

Salary : RM RM 5000

Key Responsibilities

  • Proactively follow up on overdue invoices via calls and emails to ensure timely payments.
  • Implement and adhere to policies and procedures related to payment, cancellation, and service suspension/termination.
  • Take full ownership of customer disputes, ensuring effective and timely resolution.
  • Ensure compliance with internal controls and established financial processes.
  • Perform reconciliations of Sales Ledger accounts to maintain accurate financial records.
  • Provide prompt and professional responses to both customer and internal inquiries.
  • Escalate debt-related issues to the Account Manager and Line Manager when required.
  • Collaborate with Order Management, Customer Service, Cash Applications, and Sales teams to resolve queries efficiently.
  • Provide customer support for refunds, payment discrepancies, tax forms, payment history, and account statements.
  • Maintain up-to-date customer account information and documentation for review and reporting purposes.
  • Support the global Credit and Collections team by sharing knowledge and assisting with team goals.
  • Perform additional related duties as required.

Requirements

  • Minimum 2 years of experience in a B2B collections or Accounts Receivable environment.
  • Excellent verbal and written communication skills in English.
  • Strong problem-solving and customer service orientation.
  • Detail-oriented, organized, and able to manage multiple priorities effectively.
  • Proficient in MS Office (especially Excel).
  • Experience with SAP, Salesforce, or HighRadius is an added advantage.


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