Deputy Lead, Crisis Management

Job Summary

• We are seeking a proactive and experienced Crisis Management Deputy Lead to support the planning, coordination, and execution of our organization's crisis management framework. The ideal candidate will have hands-on experience managing real crisis events — both technical and non-technical — and a strong background in governance, process development, and procedural compliance.
• This role requires a highly organized, self-driven professional who can operate independently with minimal supervision, while collaborating effectively across multiple business units and stakeholders. Previous experience within a financial institution or other regulated environment will be considered a significant advantage.
• The successful candidate must also be willing to participate in a 12x7 passive standby rotation to provide support and leadership during critical incidents or crisis events as needed.

Key Responsibilities
Crisis Management Operations

• Support the development, maintenance, and continuous improvement of the organization's crisis management framework, policies, and playbooks.
• Act as deputy lead during crisis events - coordinating response efforts, facilitating decision-making, and ensuring timely communication with senior leadership.
• Lead post-crisis reviews, documenting lessons learned and driving remediation or improvement actions.
• Coordinate cross-functional stakeholders during incidents to ensure effective escalation, communication, and recovery efforts.
• Participate in 12x7 passive standby rotation to respond to crisis situations promptly when required.

Governance & Process Management

• Establish and maintain clear governance for crisis management, ensuring processes, roles, and responsibilities are well-defined and understood.
• Develop and track key performance indicators (KPIs) and metrics to assess crisis readiness and response effectiveness.
• Conduct periodic reviews, tabletop exercises, and simulations to test preparedness across teams and functions.
• Ensure documentation, training, and reporting requirements align with internal standards and regulatory expectations.

Stakeholder Engagement & Communication

• Serve as a key liaison between technical teams, business units, and executive leadership during crisis events.
• Support executive communications, status reporting, and stakeholder updates during and after incidents.
• Build strong working relationships across the organization to promote awareness and readiness.

Continuous Improvement

• Identify gaps in crisis management processes and proactively recommend enhancements.
• Stay informed about emerging risks, industry best practices, and evolving regulatory requirements.
• Provide mentorship and guidance to team members to strengthen organizational resilience.

People & Talent

• Lead through example and build the appropriate culture and values. Set appropriate tone and expectations from their team and work in collaboration with risk and control partners.

Regulatory & Business Conduct

• Display exemplary conduct and live by the Group's Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key stakeholders

• The Group's Leadership
• Group Resilience
• Crisis Management
• Incident Management
• Information Cyber Security
• Business Domains
• Technology Domains
• Security Operations Centre

Other Responsibilities
Embed here for good and Group's brand and values in Group Resilience; Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures;

Qualifications

• Bachelor's degree in cybersecurity, information technology, or a related field (master's degree preferred)
• Minimum of 8-10 years of experience in crisis management, incident response with a focus on cyber security
• Strong understanding of Crisis Management
• Strong understanding of cybersecurity frameworks (e.g., NIST CSF, ISO and regulatory requirements (e.g., GDPR, CCPA)
• IT Disaster Recovery
• Professional certifications in crisis management, business continuity, or risk (e.g., CBCP, MBCI, ISO 22301 Lead Implementer) are advantageous.
• Languages-English

Skills And Experience

• Information Cyber Security
• Disaster Recovery/Cyber Recovery
• Crisis Management
• Incident Management

About Standard Chartered
We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together We

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What We Offer
In line with our Fair Pay Charter,
we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.