Sales Account Manager

1 day ago

Butterworth, Penang, Malaysia JOS (MALAYSIA) SDN BHD Full time

JOB SUMMARY

  • The Account Manager's role is to oversee a portfolio of assigned customers, develop new business from new and existing clients and actively seek new sales opportunities.
  • Account Manager responsibilities include developing strong relationships with customers, connecting with key business executives and stakeholders to achieve personal sales target and company objectives.
  • To liaise with cross-functional internal teams (including Customer Service and Product Development departments) to improve the entire customer experience.

WHAT ARE YOUR RESPONSIBILITIES

  • Serve as the lead point of contact for all customer account management matters.
  • Build and maintain strong, long-lasting client relationships.
  • Negotiate contracts and close agreements to maximize profits.
  • Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors.
  • Ensure the timely and successful delivery of our solutions according to customer needs and objectives.
  • Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders.
  • Develop new business with new/existing clients and/or identify areas of improvement to meet sales target.
  • Forecast and track key account metrics (e.g. monthly sales results and annual forecasts).
  • Prepare reports on account status.
  • Collaborate with sales team to identify and grow opportunities within territory.
  • Assist with challenging client requests or issue escalations as needed.

EDUCATION

  • Diploma or Degree in Business Administration, Computer Science, Information Technology, Engineering, or a related field.

REQUIREMENT

  • Proven work experience as an Account Manager, Key Account Manager, Sales Account Manager, Junior Account Manager, Inside Sales or relevant role in System Integration background.
  • Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level.
  • Experience delivering client-focused solutions to customer needs.
  • Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail.
  • Excellent listening, negotiation and presentation abilities.
  • Strong verbal and written communication skills.
  • BA/BS degree in Business Administration, IT, Sales or relevant field.
  • A Mandarin speaker is preferred for handling customers from China and Hong Kong.

Job Type: Full-time

Pay: RM5, RM7,500.00 per month

Benefits:

  • Dental insurance
  • Health insurance
  • Maternity leave
  • Opportunities for promotion
  • Professional development
  • Vision insurance

Work Location: In person

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