Collection Officer

2 days ago

Kuala Lumpur, Kuala Lumpur, Malaysia Katimas Sdn Bhd Full time


• Monitor customers' accounts to identify outstanding payment.


• Investigate historical data for each outstanding payment and take actions to encourage timely payments.


• Carry out daily calls to negotiate with customers on payments and settlements.


• Answer incoming customer calls regarding billing issues, service questions and general concerns. Resolve customer issues and complaints concerning billing.


• Maintain records of contacts and attempted contacts with delinquent customers 'account as well as records of any payments collected from the customer.


• Submit reports regularly on the status of unpaid accounts and repayment progress to superiors.

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