Manager, WRB Products

Product Manager Role's & Responsibilities: 

•    Responsible for driving growth of Credit Card Portfolio Products such as Cash-On-Call Plus, Balance Transfer Plus, FlexiPay Plus and Flexi-On-Balance.

•    Monitor business performance, profitability, market competitiveness to identify opportunities for optimisation.

•    Identifies opportunities based on segmentation and pricing model to drive Portfolio sales with yield optimisation.

•    Work with risk and policy team to identify opportunities to increase quantum of Portfolio Products.

•    Work closely with Marketing & other stakeholders to integrate programs/ communication plans.

Strategy

•    Execute product strategy and product development based on business strategy

Business 

•    Provide insight on product and market trend

•    Manage all aspects of product life cycle including customer feedback, requirements, and issues 

•    Manage product profitability and KPI

Processes

•    Responsible to improve process and journey for application of Portfolio Products.

People & Talent 

•    Able to work independently and liaise with various stakeholders and ensure deliverables on timely basis

Risk Management

•    Ensure compliance to regulatory guidelines, internal processes and policies, ensuring controls and measures are updated and put in place to minimise gaps

Governance 

•    Understanding of regulatory framework, requirements and expectations.

Regulatory & Business Conduct 

•    Display exemplary conduct and live by the Group's Values and Code of Conduct. 

•    Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.

•    Lead the CCPL[team] to achieve the outcomes set out in the Bank's Conduct Principles: [Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.]  

•    Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key stakeholders

Finance, Credit & Policy Team, CABM, Legal & Compliance, PMO, Technology Team, Fraud Team, Operations Team, External Partners, Sales team and Digital Banking team.

Other Responsibilities

Embed Here for good and Group's brand and values in Malaysia CPBB; Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures; Multiple functions (double hats); [List all responsibilities associated with the role]

•    Academic qualification i.e. Degree in any discipline (preferably Banking & Finance)

•    Minimum 3-5 years experiences in Banking (preferably in Product Management/ Retail Banking)

•    Enthusiastic, versatile and visionary

•    Project management experience 

•    Familiar with working on process flows 

•    Have relevant experience in electronic channels / online platform

•    Creative Thinking

•    Analytic Skills

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.