Customer Service

1 week ago

Malacca, Melaka, Malaysia JNK Home Sdn Bhd Full time 24,000 - 36,000 per year

Join our team and help create unforgettable stays

We're looking for a friendly, proactive, and organized individual to manage guest communications and bookings, ensuring every guest has a smooth and memorable experience.

What You'll Do:

  • Respond promptly and professionally to guest inquiries via email, phone, and messaging apps
  • Manage bookings, cancellations, and updates on platforms like Airbnb, , and Agoda
  • Share helpful info about the homestay and local attractions
  • Handle guest check-ins and check-outs at reception
  • Resolve guest issues politely and efficiently
  • Keep accurate records of bookings and feedback
  • Work closely with housekeeping, maintenance, and management teams

Who We're Looking For:

  • Friendly, patient, and customer-focused with a positive attitude
  • Good communication skills in English and Malay
  • Able to multitask and stay calm in a fast-paced setting
  • Quick to learn and adapt to new tools or systems
  • Problem-solver with strong interpersonal skills
  • Experience in customer service is a bonus, but not required — training will be provided
  • Minimum education: SPM or equivalent

What We Offer:

  • On-the-job training
  • Uniform and work equipment provided
  • EPF, SOCSO, and EIS contributions
  • Opportunities for promotion
  • Annual performance bonus
  • Monthly team activities
  • Festive cash gifts (Duit Raya & Chinese New Year Angpau)
  • Company trips and team outings

Job Type: Full-time

Pay: RM2, RM2,500.00 per month

Benefits:

  • Maternity leave
  • Opportunities for promotion
  • Professional development

Work Location: In person

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