Restaurant Supervisor

4 hours ago

Kuala Lumpur, Kuala Lumpur, Malaysia Nando's Full time 24,000 - 30,000 per year

As a Shift Leader at Nando's, you will support the management team in running smooth and successful shifts while creating fantastic moments for our customers. You'll be a role model for the team, demonstrating leadership, living our values, and upholding Nando's high standards across all areas of the restaurant.

Job Requirements:

1. People

  • Create a great working environment where all Nandocas (team members) feel valued and supported
  • Help train and develop both new and existing Nandocas
  • Provide regular feedback, encouragement, and growth opportunities to the team
  • Support communication and team engagement within the restaurant
  • Recognise and celebrate team successes

2. Product

  • Ensure consistent execution of front-of-house and back-of-house responsibilities
  • Maintain Nando's standards for food quality, freshness, and speed of service

3. Place

  • Run great shifts that deliver memorable customer experiences
  • Keep the restaurant clean, safe, and visually aligned with the Nando's brand
  • Support local marketing activities (LRM) in your area

4. Performance

  • Grow sales by running efficient shifts and delivering operational excellence
  • Monitor and uphold health, safety, and food quality standards (HACCP, Halal, REX, etc.)
  • Deliver The Nando's Experience through warm, professional service
  • Support cost control by managing labour, waste, and gross profit effectively

As a Supervisor / Shift Manager, you are expected to:

  • Confidently run and manage restaurant shifts
  • Lead, support, and motivate your team to deliver excellent customer experiences
  • Maintain high operational standards in alignment with Nando's brand and values

Key Skills & Attributes:

  • Positive and enthusiastic with a sunshine smile
  • Proactive, independent, and a strong team player
  • Attention to detail and strong planning skills
  • Results-driven and solution-oriented
  • Confident in coaching and leading team members
  • Excellent customer service and communication skills
  • Able to multi-task and stay calm under pressure
  • Takes pride in delivering quality work
  • Proficient in English and Bahasa Malaysia

Job Types: Full-time, Permanent, Fresh graduate

Pay: RM2, RM2,500.00 per month

Benefits:

  • Additional leave
  • Flexible schedule
  • Health insurance
  • Maternity leave
  • Meal allowance
  • Meal provided
  • Opportunities for promotion
  • Professional development

Ability to commute/relocate:

  • Kuala Lumpur: Reliably commute or planning to relocate before starting work (Preferred)

Education:

  • Diploma/Advanced Diploma (Preferred)

Experience:

  • Restaurant Management: 1 year (Preferred)

Work Location: In person

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