Ecommerce Specialist

2 days ago

Kuala Lumpur, Kuala Lumpur, Malaysia Bottega Mediterranea (Malaysia) Full time 30,000 - 60,000 per year

Join our growing hospitality group

Bottega Mediterranea is a leading name in Italian dining and gourmet retail, offering authentic Mediterranean experiences through our restaurants, deli, and online store. We're looking for a passionate and data-driven E-commerce Specialist to take our digital retail channels to the next level.

Role Overview:

As our E-commerce Specialist, you'll be responsible for developing and implementing strategies that maximize online sales and enhance the digital customer experience across all platforms. You'll work closely with marketing, IT, and operations teams to ensure our online presence reflects the quality and authenticity of our brand.

Role focus: Manage CRM, optimize the conversion funnel (from cart to purchase), conduct on-site initiatives, and drive measurable growth.

Key Responsibilities


•Website Management: Oversee all aspects of the e-commerce website — content, product listings, visual merchandising, and campaign execution.


•Sales & Performance Analysis: Track and analyze sales data, customer behavior, and conversion metrics to identify trends and opportunities.


•Strategy & Optimization: Develop strategies to grow online revenue, streamline the customer journey, and improve conversion rates.


•Campaign Execution: Manage promotional campaigns, product launches, and seasonal initiatives in alignment with brand guidelines.


•Cross-Functional Collaboration: Work with marketing, IT, and customer service teams to ensure seamless integration between online and offline experiences.


•Platform Expertise: Manage and optimize performance across Shopee, Lazada, TikTok Shop, and our own website.

Requirements


•Bachelor's degree in Marketing, Business, or related field.


•Minimum 2 years of experience in e-commerce or online retail management.


•Strong analytical and problem-solving skills; proficient with tools like Google Analytics and Meta Business Suite.


•Experience with Southeast Asian e-commerce platforms (Shopee, Lazada, TikTok Shop).


•Excellent organizational and communication skills.


•A passion for food, digital innovation, and continuous improvement.

Why Join Us?


•Be part of a growing Mediterranean restaurant and retail group.


•Work in a collaborative and creative environment.


•Opportunities for career growth within a dynamic hospitality brand.

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