Sales & Support Consultant - (Mandarin + Cantonese)

1 day ago

Kuala Lumpur City Federal Territory of Kuala Lumpur, Malaysia Recruitify_HR Full time

ROLE: Sales & Support Consultant - Trilingual (Mandarin & Cantonese +English)

Location: Kuala Lumpur, Malaysia.

Total Salary: RM 4,575

Language: Mandarin & Cantonese +English

Work Hour: 8AM - 5PM & 9AM - 6PM (Monday - Friday)

Education: SPM, Diploma or Degree

Joining Date: 17th November 2025

Headcount: 5

Job Description:

* Responsible for answering, resolving customer issues, and upselling through chat

within a growing customer base.

* Identify and relate with various customer needs and scenarios.

* Provide customers resolution/consultation with cutting-edge solutions in a friendly,

confident and knowledgeable manner.

* Remain updated in client and industry led processes, technology applications,

utilities, and products.

* Utilize various client-based tools and applications for customer management and

servicing.

* Transfer customers to appropriate departments when required.

* Conduct data entry, documentation, and case management.

* Work and partner with others within a team-based environment.

* Achieve and maintain required metrics and goals.

* Requires good English skills, excellent in Mandarin and Cantonese speaking.

* Able to read and write in Mandarin and Cantonese + English.

* Require sales background and IT technical skills.

The role is 100% sales and technical support with account management, comes with

fixed basic, allowances etc.

Technical Skills:

* Expertise in web hosting technologies including content management systems

commonly used to operate a website such as WordPress or Joomla

* Familiarity with website scripting languages such as PHP

* Familiarity with databases such as MySQL

* Familiarization on network protocols like SSH, FTP and SFTP

* Knowledge in SSL, DHCP, DNS, TCP/IP, Internal Server Error and Resolution

* Extensive knowledge of internet technology required

* Excellent computer skills specifically using a CRM database system

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