Operations Support Executive

1 day ago

Shah Alam, Selangor, Malaysia FMX (M) Sdn Bhd Full time 42,000 per year

The Operations Support Executive is to support the recruitment, onboarding and operational coordination of freelance sales agents. This role ensure an effective onboarding, system & process training and smooth day-to-day operations to meet the company targets.

Key Responsibilities:

  • Liaise with recruiter & marketing team on recruitment target.
  • Plan and execute onboarding sessions and training for freelance agents.
  • Assist in tracking agent performance, KPIs and incentive payout.
  • Handle queries and resolve issues raise by freelance agents promptly.
  • Liaise with internal department such as Finance & Customer Service to ensure smooth operational support.
  • To support day-to-day operations related matters for licensees and resellers when required such as MBE, Near U, Parcelhub and etc.

Core Competencies:

  • Operational Coordination
  • Problem Solving & Conflict Resolution
  • Data Management & Reporting
  • Time Management & Multi-tasking

Requirements:

  • At least Diploma/Degree holder in Logistic/ Sales or related field.
  • At least 1-2 years of experience in sales or operations coordination preferably courier or logistic industry.
  • Strong communication and interpersonal skills to engage with freelance agents.
  • Good organizational skills with attention to detail
  • Proficient MS Office / Google Workspace
  • May require occassional travel within service areas
  • Standard working hour with flexibility to support urgent recruitment or operational issues

Working Location:

Unit 3B-03A-01, Level 3A Tower 3B, UOA Business Park, No.1, Jalan Pengaturcara U1/51A, Section U1 , 40150 Shah Alam, Selangor.

Job Type: Full-time

Pay: RM2, RM3,500.00 per month

Benefits:

  • Opportunities for promotion
  • Professional development

Work Location: In person

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