Intern, Support Engineer

G'day

We are ServiceRocket, a global tech-enabled services company headquartered in Palo Alto, California. Our purpose is to be the single most reliable partner in the acceleration of your growth. At ServiceRocket, we are committed to the development of every Rocketeer and the trust of every customer.

Twenty years on and counting, we've got your back.

Why is ServiceRocket the place for you

• A 20+ year tech services expert of many solutions and partnerships with industry giants.

• Our diverse world of Rocketeers lives by our values with a collaborative mindset resulting in a 4.7 rating on Glassdoor.

• Our culture rocks You'll join a fun-loving and inclusive work environment that supports your professional growth and personal well-being.

Visit our website to learn more and become a part of our Rocketeer Nation.

We are seeking a customer-centric and technical-savvy Intern to join our fantastic support team in Kuala Lumpur. This role is responsible for assisting, diagnosing, troubleshooting, and delivering effective solutions to customers.

You would join our team to execute our customer onboarding initiatives with one of our key clients. You will also participate in technical issue analysis and debugging with other team members while driving continued innovation within the Support Engineering organization.

What you'll be doing

• Communicate efficiently and effectively with our customers

• Own customer communications and issues from initial contact until resolution

• Become an encyclopedia of knowledge about relevant products and their capabilities and common application

• Solve technical problems for customers on a daily basis while ensuring all customers have a great experience

• Comply to the escalation workflow for unresolved issues and identify bugs/product issues for the development team

• Resolve issues raised within SLA with the aim of preventing future problems

• Learn, document, and share knowledge with others

• Available to work on EMEA shift is necessary for customer support activities (Afternoon 1pm-10pm)

• Available to work on pre-scheduled weekends on full/standby support

What you'll bring to the table

• Currently pursuing a degree in Information Technology, Computer Science, or similar.

• Outstanding verbal and written communication skills in English will be required for day-to-day operations

• Strong data analysis, critical thinking, and problem-solving skills

• Quick learner with a strong sense of ownership and resilience

• Self-motivated, results-oriented, and committed to exceeding expectations

• Data science knowledge is an added advantage

• Familiarity with Python/R, Jupyter Notebooks is an added advantage

• Knowledge of cloud deployments, including AWS, Azure, Google Cloud is a strong plus

Our Selection Process

Our goal is for you to interview us. We want you to meet our team so that you can confirm we are the right company for you.

You will first meet our TA member in charge of the process, they will be your tour guide throughout the entire journey and will be there to answer any questions you may have Then you'll meet the hiring team and the executive of the area.

Become a Rocketeer. Join us in enabling fast-growing companies to take off and so will your career

Additional Information

ServiceRocket is committed to a diverse and inclusive workplace. ServiceRocket is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

*Only shortlisted candidates will be notified*

Although the position is hybrid/remote, preferential consideration will be given to candidates based locally to the country's office in order to better collaborate with our team. This position is not eligible for visa assistance/sponsorship or relocation assistance.

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