Intern

1 day ago

Petaling Jaya, Selangor, Malaysia Roche Services & Solutions Operations APAC Full time 20,000 - 30,000 per year

Job Summary:

The Intern will work closely with the Delivery Service Management community to identify areas of improvement and propose solutions to enhance the service management processes. The Intern will be responsible for analyzing ServiceNow tickets, identifying trends, and proposing improvement ticket handling processes gaps; involve capturing, categorizing, prioritizing, assigning, tracking, and resolving reported incidents to maximize the accuracy of the service management reporting. The candidate with a good understanding of service management and ServiceNow tool will be a plus. The candidate must have the ability to work independently and as part of a team, be self-motivated, and willing to go the extra mile to get things done.

Key Responsibilities:

  • Analyze ServiceNow tickets and identify trends in incidents, service requests, problems, and changes.
  • Propose ideas for process improvement and implement solutions.
  • Assist with the development and maintenance of ServiceNow workflows, reports, and dashboards.
  • Monitor and analyze reports on ServiceNow metrics and KPIs.
  • Support in the root cause analysis process.
  • Provide support for the continuous service improvement initiatives.
  • Develop and deliver presentations on service improvement initiatives to stakeholders.
  • Please note that the responsibilities mentioned in this job description are not exhaustive and the role may require additional tasks as assigned by the supervisor later.

Requirements:

  • Experience in Computer Science, Information Technology, or related field.
  • Excellent analytical skills and attention to detail.
  • Good understanding of IT Service Management processes.
  • Familiarity with the ServiceNow tool is a plus.
  • Strong written and verbal communication skills.
  • Ability to work independently and as part of a team.
  • Ability to think critically and propose solutions to complex problems.
  • Willingness to work extra hours to meet project deadlines.

  • Intern

    1 day ago

    Petaling Jaya, Selangor, Malaysia RentGuardMY Full time 40,000 - 85,000 per year

    AIMPLIFY INTERNSHIPS – NOW OPENLocation:Selangor, Malaysia (Hybrid)Allowance:RM600/monthPositions:AI Engineering Intern & Digital Marketing Intern Looking to kickstart your journey inAI, automation, or digital marketing?Join us and work on real projects that power modern businessesRequirementsFor AI Engineering Intern:Currently pursuing a Degree in...

  • Intern

    2 weeks ago

    Petaling Jaya, Selangor, Malaysia Privasia Sdn Bhd Full time 20,000 - 30,000 per year

    Job Title: Admin Intern (Procurehere Department)Department: ProcurehereLocation: Petaling JayaDuration: 3–6 monthsJob SummaryWe are looking for an enthusiastic Admin Intern to join the Procurehere team. The intern will provide administrative support and assist in outreach activities, including cold calling, data management, and coordination tasks. This...

  • Intern (IT)

    2 days ago

    Petaling Jaya, Selangor, Malaysia Konica Minolta Malaysia Full time 3,000 - 6,000 per year

    Job RequirementCandidate should possess a Professional Certificates, Diploma / Advanced Diploma, Bachelor Degree or equivalent in Computer Science / Information Technology,Engineering (Computer / Telecommunication).Preferably Intern specializing in Information Technology or equivalent.Fresh graduates are encouraged to apply.Good communication skills in...

  • Intern

    2 days ago

    Petaling Jaya, Selangor, Malaysia Zertopia Full time 20,000 - 30,000 per year

    Company DescriptionZertopia provides comprehensive interactive advertising and marketing services to a diverse range of clients, including established brands and innovative start-ups. Our expertise spans digital signage, search marketing, mobile marketing, email campaigns, social media management, public relations, and video production. We aim to deliver...

  • Intern

    1 day ago

    Petaling Jaya, Selangor, Malaysia Qi Group Full time 24,000 - 36,000 per year

    If you're eager to learn, excited to take on real projects, and ready to kickstart your career, we want to meet youWe're opening our doors touniversity students who are required to complete an internship, only applicants with a valid university internship letter will be considered.We're currently looking for interns (minimum 3-month placement) in the...

  • IT Intern

    1 day ago

    Petaling Jaya, Selangor, Malaysia CREDENTIAL DAXONET SOLUTIONS SDN. BHD. Full time 20,000 - 40,000 per year

    About the RoleWe're looking for IT Interns who are eager to learn, proactive, and ready to apply classroom knowledge in a real-business environment. At Daxonet, you will gain hands-on exposure to both technical development and business process analysis, contributing directly to software solutions used by real clients.We highly prefer students in their degree...

  • Intern

    1 day ago

    Petaling Jaya, Selangor, Malaysia Roche Full time 30,000 - 60,000 per year

    At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure...

  • Intern

    1 day ago

    Petaling Jaya, Selangor, Malaysia DKSH Full time 30,000 - 60,000 per year

    Job SummaryCoordinate administration and support service's projects and activities in supporting the department, using IT systems, metrics/data management and analysis*General Responsibilities*Support superior in managing day-to-day operating expenditure against operating budgets to ensure efficient usage of resourcesAssist in department's...

  • HR Intern

    2 days ago

    Petaling Jaya, Selangor, Malaysia Hunters International Full time 9,600 per year

    We're Hiring: HR Intern Join Synergy Outsourcing Malaysia (SOM), a fast-growing business solutions provider and proud sister company of Hunters International, one of Malaysia's top HR firms. We provide expert support in HR, payroll, and admin function,s and now we're looking for a dynamic HR Intern to be part of our awesome team Location: Petaling Jaya,...

  • Business Intern

    2 days ago

    Petaling Jaya, Selangor, Malaysia mySentree - Ai CRM Consulting Full time 30,000 - 60,000 per year

    Company DescriptionmySentree is a Malaysian-based AI CRM consulting firm specializing in the integration of artificial intelligence into customer relationship management systems. The company, formerly known as Evo Dagang, rebranded in April 2025 to emphasize its focus on intelligent and scalable business solutions. mySentree is dedicated to helping...