information technology support officer

2 days ago


Alor Gajah, Melaka, Malaysia PUNCAK TEGAP SDN BHD Full time 36,000 - 50,000 per year

JOB DESCRIPTION

  • Responsible to manage e-Tanah user under portfolio to support e-Tanah System.
  • Educating e-Tanah user on how to work e-Tanah System and helping them by taking them through step-by-step procedures either over the phone or in person.
  • Provide first level contact and convey resolutions to customer issues.
  • Supporting the e-Tanah roll-out tasks for e-Tanah.
  • Rapidly establishing a good working relationship with e-Tanah users and other professionals
  • Properly escalate unresolved queries and issues to the next level of support
  • Track, route and redirect problems to correct resources
  • Follow up with customers, provide feedback and see problems through to resolution
  • Preserve and grow your knowledge of Helpdesk procedures, products and services for e-Tanah
  • To be part of Rollout Project team.

SKILLS PROFILE

  • Communication
  • Customer Service & Support
  • Time Management
  • Problem Solving skills
  • Negotiation skills
  • IT Literate

QUALIFICATION, SKILLS & KNOWLEDGE

EDUCATION AND CERTIFICATION:

  • Bachelor degree in a related field from recognized university

REQUIRED KNOWLEDGE:

  • E-Tanah System
  • Good knowledge of Windows & Web-based Application.
  • Knowledge in IT Technical support is an advantage.
  • Experience in Learning / Training is a plus.

Job Types: Full-time, Contract

Contract length: 12 months

Pay: From RM3,000.00 per month

Benefits:

  • Additional leave
  • Health insurance
  • Maternity leave
  • Opportunities for promotion
  • Parental leave
  • Professional development

Ability to commute/relocate:

  • Alor Gajah: Reliably commute or planning to relocate before starting work (Preferred)

Education:

  • Bachelor's (Preferred)

Experience:

  • TECHNICAL SUPPORT: 1 year (Preferred)

Language:

  • MALAY & ENGLISH (Preferred)

License/Certification:

  • B2 & D (Preferred)

Location:

  • Alor Gajah (Preferred)

Willingness to travel:

  • 100% (Preferred)

Work Location: In person


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