information technology support officer
2 days ago
JOB DESCRIPTION
- Responsible to manage e-Tanah user under portfolio to support e-Tanah System.
- Educating e-Tanah user on how to work e-Tanah System and helping them by taking them through step-by-step procedures either over the phone or in person.
- Provide first level contact and convey resolutions to customer issues.
- Supporting the e-Tanah roll-out tasks for e-Tanah.
- Rapidly establishing a good working relationship with e-Tanah users and other professionals
- Properly escalate unresolved queries and issues to the next level of support
- Track, route and redirect problems to correct resources
- Follow up with customers, provide feedback and see problems through to resolution
- Preserve and grow your knowledge of Helpdesk procedures, products and services for e-Tanah
- To be part of Rollout Project team.
SKILLS PROFILE
- Communication
- Customer Service & Support
- Time Management
- Problem Solving skills
- Negotiation skills
- IT Literate
QUALIFICATION, SKILLS & KNOWLEDGE
EDUCATION AND CERTIFICATION:
- Bachelor degree in a related field from recognized university
REQUIRED KNOWLEDGE:
- E-Tanah System
- Good knowledge of Windows & Web-based Application.
- Knowledge in IT Technical support is an advantage.
- Experience in Learning / Training is a plus.
Job Types: Full-time, Contract
Contract length: 12 months
Pay: From RM3,000.00 per month
Benefits:
- Additional leave
- Health insurance
- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development
Ability to commute/relocate:
- Alor Gajah: Reliably commute or planning to relocate before starting work (Preferred)
Education:
- Bachelor's (Preferred)
Experience:
- TECHNICAL SUPPORT: 1 year (Preferred)
Language:
- MALAY & ENGLISH (Preferred)
License/Certification:
- B2 & D (Preferred)
Location:
- Alor Gajah (Preferred)
Willingness to travel:
- 100% (Preferred)
Work Location: In person
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