Deputy Premier Centre Manager

Description - External

Some careers grow faster than others.

If you're looking for a career that will unlock new opportunities, join HSBC and experience the possibilities. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

At HSBC, our purpose is opening up a world of opportunity and by joining our team, you can be part of something bigger. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible.

In International Wealth and Premier Banking we serve 41 million customers globally, including 6.7 million who are international, from retail customers to ultra high net worth individuals and their families. We help our customers look after their day-to-day finances and manage, protect and grow their wealth. Retail Banking plays a crucial role in executing the International Wealth and Premier Banking strategy, providing strategic advice, frameworks and guidance to markets, that ensure all customer journeys, products and services are sustainable, inclusive and built with customers at the heart. Retail Banking brings together a united retail business, made up of the following global teams: Segments, Retail Products, Shared Services Contact Centre, Distribution and Enablers spanning Customer Experience, Marketing, Data and Analytics, Business Architecture, Sustainability and Inclusion for International Wealth and Premier Banking.

We are currently seeking an ambitious individual to join our team in the role of Deputy Premier Centre Manager.

Principal Accountabilities:

• Responsible in achieving targets and contribute towards the branch's business and bottom line, in line with the bank's wealth management strategy.
• Leads and manages the Premier Sales team effectively to achieve Wealth Management (WEM) targets as well as to enhance sales staff performance and productivity.
• Ability to analyze market, resources and sales staff capability to devise a structured and effective sales plan for execution.
• Responsible in continually monitoring the team's daily/weekly/monthly sales performance against plan, and keeping the branch manager regularly informed of the progress (observe daily discipline).
• Ensures all the Relationship Managers are utilizing HSBC sales process and applying financial planning concept when dealing with their portfolio of customers.
• Responsible for championing the Premier proposition through distinguished service and sales initiatives.
• Plays a crucial role in assisting the premier team to develop relationships with targeted top 20 and high net worth customers through frequent contacts.
• Effectively manages the Premier Centre as a one stop Wealth Management and Premier solutions provider for our customers.
• Responsible for creating a positive staff morale, motivation and actively manages performance of the premier team.
• To maintain HSBC internal control standards and ensures a high standard of operational efficiency.

Qualifications - External

• At least a bachelor's degree from any recognized university.
• At least 10 years of experience in a financial institution with relevant experience in managing wealth management sales.
• At least 5 to 7 years in a sales leadership role managing sales team performance with experience in providing a high service standard.
• Proven track record of success in managing a large and complex relationship portfolio
• Excellent commercial acumen, leadership, analytical and interpersonal skills.
• A highly experienced with the necessary hard skills (such as P&L management)
• Highly motivated and flexible in working across complex cross-functional work structures within the bank and also externally with regulators, business partners and industry committees.
• Must be well read and current on Consumer Business (Retail Banking) products, premier segment, general and international news.
• Must be able to make independent decisions with minimal supervision.
• Candidates with the following certifications or qualifications will have an added advantage, PreContract Examination (PCE) - Life & General Insurance, Federation of Investment Managers - Unit Trust, Malaysian Takaful Association License (MTA)

Opening up a world of opportunity

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by HSBC Bank Malaysia Berhad