Operation Manager
2 weeks ago
About the role
Jejari Artistik Sdn Bhd is seeking an experienced and dynamic Operation Manager to join our team in Genting Highlands, Pahang. As the Operation Manager, you will play a crucial role in overseeing the day-to-day operations of our hospitality business, ensuring efficient and seamless service delivery to our valued customers. This is a full-time position that offers a competitive salary and excellent opportunities for career advancement.
What you'll be doing
- Oversee and manage the daily operations of all outlets in Genting and ensuring smooth service flow, operational efficiency, and an exceptional guest experience.
- Manage staff scheduling, attendance, and performance across outlets, provide guidance, coaching, and motivation to ensure excellent service delivery.
- Oversee staff accommodation and ensuring proper upkeep, cleanliness, and compliance with the company policies and standard.
- Implement and maintain operational procedures and SOPs to optimize efficiency, safety, and guest satisfaction.
- Coordinate with housekeeping, maintenance, and other relevant department to ensure seamless service and prompt issue resolution
- Set clear performance goals for staff in Genting and conduct regular evaluations to monitor progress and drive continues improvement.
- Foster a positive, respectful, and team oriented work culture, address and resolve employee conflicts promptly.
- Verify staff commissions, treatment records and incentives to ensure accuracy and transparency before submission.
- Identify opportunities to increase revenue through upselling, cross-selling, and promotional activities.
- Perform regular outlet visits to monitor operations, cleanliness, staff performance, and guest satisfaction.
- Serve as the main liaison between management and staff, ensuring clear communication, coordination, and problem solving across all outlets in Genting.
What we're looking for
- Minimum 4 years of experience in operations or supervisory roles preferably in spa, wellness and hospitality industries.
- Strong leadership and people management skills, with the ability to oversee outlets and teams directly.
- Hands on, organized, and proactive in solving operational and staffing challenges.
- Excellent communication skills, fluent English and Bahasa Malaysia. Mandarin or Chinese speaker is a plus.
- Positive, approachable, and detail oriented personality with a passion for wellness and customer satisfaction.
- Willing to work in Genting Highlands.
What we offer
At Jejari Artistik Sdn Bhd, we value our employees and strive to create a supportive and collaborative work environment. We offer a competitive salary, commissions, comprehensive benefits package, and opportunities for professional development and career advancement. Additionally, we prioritize work-life balance and provide various wellness initiatives to ensure the well-being of our team.
About us
Jejari Artistik Sdn Bhd is a leading hospitality company that operates a network of premier reflexology spa and hair salon in Genting Highlands, Pahang. With a focus on providing exceptional customer experiences, we are committed to delivering innovative and sustainable hospitality solutions. Our team of dedicated professionals is passionate about creating memorable moments for our guests and driving the growth of the hospitality industry.
If you are excited about this opportunity and believe you have the skills and experience to excel in this role, we encourage you to apply now.
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