Process Improvement Specialist

Job ID

246661

Posted

20-Nov-2025

Service line

Corporate Segment

Role type

Full-time

Areas of Interest

Accounting/Finance, Digital & Technology/Information Technology

Location(s)

Kuala Lumpur - Wilayah Persekutuan Kuala Lumpur - Malaysia

Location:

• CBRE KL BSO, Bangsar South

About The Role
You are responsible to independently drive BSO improvement initiatives under the leadership of the KL BSO Operational Excellence Lead. You bring to the table exceptional client management abilities, strong communication skills, and shortly learn to display a comprehensive knowledge of BSO's current service offerings. Your expertise in process analysis and your ability to design processes and automations that maximize the company's competitive advantage in cost, quality, and customer care are key assets.

You are known for your problem-solving abilities, Lean Six Sigma and project management expertise as well as for your independence, innovation, and high attention to detail. Your ability to communicate complex information in a clear and concise manner and effectively engage with your working partners makes you a valuable contributor to the team.

What You'll Do

• Identify and practice process improvement solutions to boost productivity, costs efficiency, and boost customer satisfaction.
• Analyze data to find areas that need improvement and make suggestions
• Collaborate with cross-functional teams to put process changes in place and guarantee adoption
• Plan and drive continuous improvement projects using methodologies such as Lean, Six Sigma, automation and analytics that cut across functions to accomplish business objectives, against project plan / budgets / schedules and forecasts
• Run continuous improvement workshops and Kaizen events
• Standardize procedures across the organization and implement best practices
• Document business processes using industry-standard business process modeling notations (BPMN 2.0)
• Educate and assist operations team around new procedures and systems
• Create and maintain process records and metrics to monitor development and performance

What You'll Need

• A Bachelor's degree (e.g., business administration, finance, accounting, etc.)
• Years of relevant professional experience in SSC / Finance and Accounting / Process improvement and automation.
• Very good working knowledge of process improvement methodologies such as Lean, Six Sigma, Kaizen.
• Comfortable running projects independently and familiarity with PM methodologies: PRINCE2, PMP, Agile, or others.
• Powerful analytical and problem-solving abilities.
• High accuracy and attention to detail.
• Excellent presentation and communication abilities.
• Ability to drive change efforts and operate in a cross-functional team.
• Passionate about exploring technologies and developing automation capabilities.

Preferred Qualifications / Experiences

• Experience in writing automations in VBA or Python;
• Experience in working with SmartSheets or PowerBI;
• Green Belt certification or higher.
• Good working knowledge of Coupa / PeopleSoft / JDE / iScala is advantageous.

Why CBRE
When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values — respect, integrity, service and excellence — and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realize your potential. We welcome all applicants.

Applicant AI Use Disclosure
We value human interaction to understand each candidate's unique experience, skills and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process.

Service line:
Corporate Segment