Process Improvement Specialist

1 day ago

Kuala Lumpur, Malaysia Hiree Full time

Position: Process Improvement Specialist (6-Months Contract)

**Role Overview**

The Process Improvement Specialist is responsible for supporting service improvement, transition, and transformation initiatives across the organization. The role involves analyzing data, identifying inefficiencies, and implementing solutions that enhance quality, reduce costs, and improve productivity. It requires close collaboration with internal teams and stakeholders to ensure alignment with business requirements, contractual obligations, and budgetary targets.

**Responsibilities**
- Collect, process, and analyze operational data to generate actionable insights.
- Identify, plan, and implement projects to improve quality, reduce costs, and increase efficiency.
- Provide management with timely updates, feedback, and reports.
- Review policies and procedures to identify inefficiencies and define future-state processes.
- Lead the design and execution of transformation initiatives, including service efficiencies and automation.
- Collaborate with Service Delivery teams to establish clear roadmaps and service improvement plans.
- Ensure effective RAID (Risks, Assumptions, Issues, Dependencies) management across projects.
- Participate in customer stakeholder meetings when required.
- Provide support for new business initiatives and other assigned tasks.

**Qualifications**
- Bachelor’s degree in Business Administration, Management, or related field.
- Certification in process improvement methodologies (e.g., Lean, Six Sigma, or equivalent).

**Skills & Competencies**
- Strong analytical and problem-solving skills.
- Proficiency in data analysis and process mapping.
- Excellent written and verbal communication skills.
- High attention to detail with focus on accuracy and quality.
- Strong project management capabilities.
- Ability to collaborate effectively with cross-functional teams.
- ITIL certification and working knowledge (required).

**Work Details**
- Location: Office-based
- Schedule: 5-day work week
- Working Hours: 4:00 PM - 1:00 AM

**Job Types**: Full-time, Permanent

Pay: RM5,000.00 - RM8,500.00 per month

Work Location: In person

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