Associate, Customer Service Support

At Alcon, we are inspired by the meaningful work we do to help people see brilliantly. As the global leader in eye care, we boldly innovate, champion progress, and act with speed. We recognize and celebrate the contributions of our people, offering career opportunities that empower growth and fulfillment. Together, we go above and beyond to make a lasting impact on the lives of our patients and customers. We cultivate an inclusive culture and invite diverse, talented individuals to join us in shaping the future of eye care.

POSITION OVERVIEW:

As an
Associate, Customer Service Support (Customer and Pricing Master Data Administrator),
you will be responsible for maintaining accurate customer and pricing information in SAP and Salesforce (SFDC). You will ensure consistency, completeness and compliance of data across the organization, supporting business operations and regulatory requirements. This role requires close collaboration with sales representatives, back-office teams and other stakeholders to ensure timely and high-quality data management.

KEY RESPONSIBILITIES:

• Configure and maintain comprehensive customer master data in specific systems (SFDC, SAP, etc.). This includes accurately inputting and updating contact details, account information, and customer - specific regulatory compliance data relevant to medical devices.
• Set up and continuously update pricing master data, based on approvals. Ensure all price lists are up-to-date in line with market and regulatory changes.
• Regularly review and clean master data to eliminate duplicates, correct errors, and enhance data quality. Cross - reference data from multiple sources, validate against industry standards and internal guidelines, and enforce data governance policies.
• Updates customer master and price master data in SAP by ensuring that the accuracy of the provided documentation is verified.
• Able to proficiently utilize in-house system and Excel / Word application, ensuring accurate and timely creation and modification of customer accounts and price registrations.
• Follow established procedures and escalate any identified deviations for guidance and resolution.
• Proposes and reports improvements in processes, as well as reports ideas for improving the SAP and Salesforce functionality.
• Participates in the data management process and in activities related to updating / cleaning data.
• Acts as the first point of contact for inquiries / errors related to customer and pricing data.
• Prepares cyclical reports and reports on demand according to business need and in a timely manner.
• Update database, customer's repository and carry out analysis of data as and when required
• Ensures data compliance with control requirements, internal processes and compliance requirements.
• Completes AFCM controls relating to business area.
• Any other duties or projects as requested by the Line Manager.

WHAT YOU'LL BRING TO ALCON:

• 1–2 years of experience in
  master data management
  , preferably within the medical device industry. A deep understanding of
  industry's data requirements, regulatory environment, and market dynamics
  is crucial.
• Solid grasp of
  customer and pricing data management principles and best practices,
  with the ability to apply them in a regulated and competitive environment.
• Experience of managing master data processes in a complex
  ERP system
  and business environment and intermediate to advanced Excel skills required
• Computer-literate performer
  with software proficiency covering a variety of applications. Moderate knowledge of Microsoft Office is essential.
• Excellent communication and interpersonal skills, with the ability to assess situations effectively.
• Strong analytical ability and logical thinking.
• Proven problem-solving skills.
• Ability to multitask and execute tasks with speed and accuracy.
• Patience and composure when handling complex or challenging cases.
• Strong prioritization and organizational skills.
• High attention to detail and a strong commitment to data accuracy—critical for regulatory compliance, patient safety, and business success in the medical device industry.
• Results-driven and a collaborative team player.
• Self-motivated and proactive in identifying and resolving issues.
• Ability to work independently, manage time efficiently, and meet deadlines.

HOW YOU CAN THRIVE AT ALCON:

• Opportunity to work with a leading global medical device company
• Collaborate with a diverse and talented team in a supportive work environment
• Competitive compensation package and comprehensive benefits
• Continuous learning and development opportunities

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