Customer Support – Fibre Services
5 days ago
Job Scope / Responsibilities:
- Support Fibre Service Operations Provide day-to-day operational support for fibre service activities, ensuring smooth processes and timely service delivery.
- Handle Customer Calls Answer customer enquiries related to fibre installation, maintenance, and troubleshooting, providing accurate and professional assistance.
- Coordinate Technician Schedules Check technician availability, arrange appointments, and coordinate schedules to ensure efficient service deployment.
- Data Entry & Documentation Perform data entry tasks, maintain service records, and ensure all information is accurately updated in the system.
- Manage Online Appointments Check, update, and follow up on online appointment bookings to ensure all service requests are handled promptly.
Job Type: Contract
Contract length: 6 months
Pay: RM1, RM2,300.00 per month
Benefits:
- Opportunities for promotion
Ability to commute/relocate:
- Petaling Jaya: Reliably commute or planning to relocate before starting work (Required)
Experience:
- Customer Service: 1 year (Required)
Work Location: In person
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