Operation Manager

Job Description:

The Operations Manager oversees the daily operations of the hospital's inpatient food service, ensuring timely, safe, and high-quality meal preparation and delivery to all wards.

This role is responsible for managing kitchen production, patient diet accuracy, food safety compliance, manpower planning, and coordination with the hospital's Dietetics & Nutrition Department. The manager ensures all workflows meet hospital standards, MSQH/MOH guidelines, and contractual KPIs.

Location:

Hospital Serdang

Qualifications:

• Degree in Hospitality Management, Culinary Arts, Foodservice Management, Nutrition, or related field.
• Minimum 3–5 years' experience in hospital food service or large-scale catering operations.
• Strong knowledge of food safety regulations and hospital dietary standards.
• Excellent leadership, communication, and problem-solving skills.
• Ability to work in a fast-paced, high-pressure healthcare environment.

Key Responsibilities:

1. Daily Operations Management

• Oversee the entire meal service workflow: menu preparation, cooking, plating, dispatch, and tray retrieval.
• Ensure all meal services (breakfast, lunch, tea, dinner, supper) are executed on schedule according to hospital timelines.
• Monitor portioning, meal temperature control, and dish presentation.
• Ensure all dietary modifications (diabetic, renal, bland, soft diet, allergy cases, etc.) are followed accurately.

2. Staff Supervision & Scheduling

• Manage kitchen staff, diet clerks, ward service staff (PSD), cooks, cleaners, and stewards.
• Prepare weekly/monthly manpower schedules and adjust staffing levels for peak and off-peak hours.
• Conduct staff briefings, performance monitoring, and discipline management.
• Ensure all staff maintain proper grooming, hygiene, and uniform standards.

3. Compliance, Safety & Quality Control

• Ensure all operations comply with MOH, MSQH, HACCP, and food safety regulations.
• Oversee food sampling, temperature logs, sanitation schedules, and equipment hygiene.
• Ensure staff have valid Food Handler Certificates and Typhoid Vaccination (Pelalian Tifoid).
• Conduct internal audits and corrective actions for non-compliance.

4. Coordination with Hospital Departments

• Work closely with the Dietetics & Nutrition Department regarding diet updates, menu changes, and patient dietary needs.
• Communicate with Nursing Units about meal issues, isolation precautions, and special requests.
• Attend hospital coordination meetings and present operational updates and KPI reports.

5. Inventory & Cost Control

• Monitor stock levels of raw materials, dry store items, disposable ware, and chemicals.
• Approve daily requisitions and ensure proper FIFO/FEFO inventory practices.
• Reduce food wastage, control portion sizes, and ensure efficient use of resources.

6. Equipment & Facility Management

• Ensure all kitchen equipment (ovens, chillers, bain-marie, thermal trolleys) are in good working condition.
• Coordinate with maintenance teams for repairs and preventive maintenance.
• Ensure the kitchen, plating area, and dishwashing areas are clean and functional.

7. Customer Service & Issue Resolution

• Address patient feedback, complaints, and service recovery promptly.
• Conduct ward rounds or random tray inspections to monitor service quality.
• Improve patient satisfaction scores related to meal service.

8. Training & Development

• Train new staff on SOPs, hygiene standards, safety procedures, and diet knowledge.
• Conduct regular refresher training sessions to maintain high service standards.
• Identify skill gaps and propose training programs.

9. Reporting & Documentation

• Prepare daily/weekly/monthly reports: meal count summaries, wastage reports, complaints, staff attendance, and audit compliance.
• Maintain proper documentation for MSQH and internal audits.
• Track KPI performance and implement improvement plans.

Apply here or send your CV at with the title "Operation Manager, Hospital Serdang".

Job Type: Full-time

Pay: RM4, RM5,500.00 per month

Benefits:

• Meal provided

Work Location: In person