Field Operations

2 days ago

Kuala Lumpur, Kuala Lumpur, Malaysia Shopee Full time 40,000 - 80,000 per year

Job Description

  • This role will be placed in the Driver Operations Team - ShopeeFood
  • Oversee Warehouse & Logistic operations: This includes, Seller center performance, Attribute management, Online shipment, stock analysis and payment reconcile checking.
  • Driver Competitors intel: Providing insight on the updated driver policy from competitors for internal benchmarking and better decision making.
  • Order Monitoring: Assist on hourly order monitoring for all states.
  • Daily Merchant issues: Escalate merchant related issues to the merchant team that was reported or highlighted in social media, close group, or direct report from drivers.
  • Analysis task/ Other Project: to also support some internal analysis and projects within the ground team and other departments when required. work closely with ops excellence on the ground testing of new enhancement.
  • Supporting the front counter and liaising with walk-in drivers if there are any inquiries or complaints.
  • Support internal analysis and projects within the ground team and other departments when required.
  • Work closely with ops excellence on the ground testing of new enhancements.
  • Work closely with the Field Ops Lead in city expansion matters.

Requirements

  • At least 3-5 years of working experience in any related operations management background.
  • Good communication skills and attention to detail.
  • Able to work as an individual and also with the team.
  • Independent and flexible to take on new tasks.
  • Analytical skill would be an added advantage.
  • High proficiency in MS Excel and MS PowerPoint to deal with large-size data, analyze and translate trends and present to the higher management
  • A team player with a collaborative mindset, working across various functions in- and outside of the driver operations team
  • Team player, excellent in both written skills and verbal communication
  • Having exposure to E-commerce, and a logistics background is a plus point

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